Sarah Briggs
Oak Grove,MN
Summary
Business professional with comprehensive experience in overseeing operations and ensuring optimal service delivery. Adept at fostering team collaboration and driving results in dynamic environments. Skilled in process improvement, resource management, and strategic planning, with strong focus on adaptability and reliability. Known for consistently meeting organizational objectives and enhancing team performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Services Supervisor
Allina Health Group
11.2020 - Current
- Spearhead departmental operations daily by monitoring workflow and the completion of customer service tasks, which leads to operational excellence.
- Maintain high-quality service levels of 83% by addressing patient concerns and offering solutions promptly, leading to optimal satisfaction.
- Serve as program manager and subject matter expert to navigate complex billing issues on their behalf with insurance companies resulting in invoice correction and/or write off.
- Eliminate operational inefficiencies through technology, audits, root cause analysis and the identification of bottlenecks which enhances frontline productivity, provides data for future action, and improves the overall patient experience.
- Appointed by the Vice President of Operations as program manager and consultant to address and advise on laboratory billing discrepancies and coding challenges. Working to develop and implement standardized procedures for navigating complex insurance systems, ensuring accurate correction of patient invoices to result in appropriate patient reimbursement.
Physician Services Supervisor
Virtual Radiologic
07.2017 - 12.2019
- Established and applied standard operating procedures to ensure uniform service delivery in all operational areas.
- Managed the department's daily operations, monitoring workflow and process delivery to ensure projects were completed on schedule.
- Worked collaboratively across departments and functions to facilitate the accurate completion of provider credentialing processes, delivering clarity as required to support seamless patient care.
Operations Manager
Lifetime Athletic
06.2014 - 03.2017
- Built and led teams of creative technicians who consistently surpassed quality metrics by 21% each year.
- Achieved an average monthly financial savings of 12% through effective budgeting of supplies and expenses.
- Served as main contact for guests, resolved concerns quickly, which boosted Net Promoter Score by 22%.
Account Manager
Viking Coca-Cola
05.2013 - 05.2014
- Enhanced client satisfaction through the development of strong relationships and prompt response to client needs, leading to a 32% increase in the book of business.
- Maintained client retention rate of 63% by providing exceptional customer service and anticipating client needs.
- Negotiated contract terms with clients, securing favorable agreements for all parties.
- A Customer Relationship Management system was implemented to monitor client engagements and feedback, resulting in the delivery of more tailored services.
Education
Master of Business Administration - Business Administration
University of Phoenix
Phoenix, AZ09.2021
Bachelor of Science - Business
University of Phoenix
Phoenix, AZ06.2017
Skills
- Business Operations, Client Success, Acquisitions, Portfolio Management, Root Cause Analysis, Process Improvement, Program Management, Project Management, EPIC, Data Analytics, Consulting, Patient Services, Contract Negotiation, Microsoft Office Applications, Payor Enrollment, Power BI, Implementations, Change Management, Salesforce, Relationship Management
Certification
- Six Sigma Tools for Define & Measure
- PROSCI Change Management
- PMP
Timeline
Business Services Supervisor
Allina Health Group
11.2020 - Current
Physician Services Supervisor
Virtual Radiologic
07.2017 - 12.2019
Operations Manager
Lifetime Athletic
06.2014 - 03.2017
Account Manager
Viking Coca-Cola
05.2013 - 05.2014
Master of Business Administration - Business Administration
University of Phoenix
Bachelor of Science - Business
University of Phoenix