Angela Champagnie
Windsor
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Remote Dedicated Technician for Hub International
NWN Carousel
01.2017 - 11.2024
- Enhanced system performance by troubleshooting hardware and software issues for commercial clients.
- Resolved complex technical issues with thorough diagnostics and effective solutions.
- Provided excellent customer service through clear communication of technical concepts in understandable terms.
- Responded to emergency situations promptly, prioritizing critical issues to ensure minimal disruption for customers.
- Managed approximately 40 tickets and emails per day
Remote Dedicated Tech /NICE System Administrator
Carousel Industries -AT&T & MetLife -
01.2006 - 01.2017
- Enhanced system performance by troubleshooting hardware and software issues for commercial clients.
- Resolved complex technical issues with thorough diagnostics and effective solutions.
- Provided excellent customer service through clear communication of technical concepts in understandable terms.
- Responded to emergency situations promptly, prioritizing critical issues to ensure minimal disruption for customers.
- Managed approximately 40 tickets and emails per day
Education
Some College (No Degree) -
Technical College Center For Business & Industry Services
Hartford, CTSkills
- MS Office
- Internet Applications
- Troubleshooting
- Organizational Skills
- Avaya Administration and troubleshooting
- Xmedius Administration and troubleshooting
- Telstrat Administration and troubleshooting
- Equipment Repair
- Customer Service Expert
- NICE Systems Certification
- Team Leadership/Support
- Time Management
- Application Support
- Server Administration
Accomplishments
Star Award - Carousel Industries
2015 Recognition of showcasing customer first attitude
Awards
Star Award, 2015
Certification
NICE Recording Certification
References
References available upon request.
Timeline
Remote Dedicated Technician for Hub International
NWN Carousel
01.2017 - 11.2024
Remote Dedicated Tech /NICE System Administrator
Carousel Industries -AT&T & MetLife -
01.2006 - 01.2017
NICE Recording Certification
Some College (No Degree) -
Technical College Center For Business & Industry Services
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