Eboni Streeter
Repair Technician
Columbus,Ga
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
11
11
years of professional experience
Work History
Remote Repair Technician
Asurion
01.2021 - 01.2023
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Maintained inventory of repair supplies and ordered parts.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Troubleshot devices and equipment to remove defective parts.
- Repaired and maintained 10-15 repairs daily of small and large electronics successfully.
Remote Customer Service Representative
VXI Global Solutions
07.2020 - 01.2021
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered up to 200 customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information
Rural Carrier Associate
United States Post Office
08.2018 - 07.2020
- Signed and received mail with signature requirements upon delivery and loading.
- Maintained records on customers with mail forwarding and change of address requests.
- Sorted mail according to order of address appearance for easy access in field.
- Delivered up to 1500 pieces of mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Established safety protocols and regulations while driving, upholding professional service reputation.
Customer Service Representative
AT&T
11.2017 - 08.2018
- Answered up to 200 call constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, troubleshoot, and paying attention to special needs or wants.
City Carrier Assistant
United States Post Office
08.2016 - 11.2017
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Planned and cased up to 1500 pieces of mail in sequence of delivery for designated route.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
HR Assistant
Toys"R"Us
09.2011 - 08.2016
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales by 15%.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Performed internal and external audits and research and administrative reviews of programs and plans to support HR administrations
Education
Bachelor of Science - Information Technology
Colorado Technical University
Colorado Springs, CO12-2020
Associate of Applied Science - Electrical, Electronics And Communications Engineering
Lincoln College of Technology - Melrose Park
Melrose Park, IL09-2010
Skills
- Data Entry
- Diagnostics and troubleshooting
- Technical Analysis
- Hardware and software installation
- MS Office
- Analytical and Critical Thinking
- Remote Programming
- Account Issues
- Human Resource Information System (HRIS)
- Applicant Tracking Systems
- Call Center Operations
- Livechat Messaging
- Route Deliveries
- Administrative Support
- Business Development and Planning
- IT Department Leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Remote Repair Technician
Asurion
01.2021 - 01.2023
Remote Customer Service Representative
VXI Global Solutions
07.2020 - 01.2021
Rural Carrier Associate
United States Post Office
08.2018 - 07.2020
Customer Service Representative
AT&T
11.2017 - 08.2018
City Carrier Assistant
United States Post Office
08.2016 - 11.2017
HR Assistant
Toys"R"Us
09.2011 - 08.2016
Bachelor of Science - Information Technology
Colorado Technical University
Associate of Applied Science - Electrical, Electronics And Communications Engineering
Lincoln College of Technology - Melrose Park
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