Hi, I’m
ANGELA CHARLENE ELAM
Augusta,GA
Summary
Dedicated and compassionate healthcare professional with 5 years of experience as an independent contractor in at-home health care, complemented by 15 years of retail management expertise. Proven track record of delivering exceptional patient care, managing daily operations, and leading high-performing teams. Recently certified as a Clinical Administrative Medical Assistant (CCAMA) as of January 31, 2025. Possesses excellent communication, organizational, and interpersonal skills, with a strong passion for providing top-notch patient care and support. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
18
years of professional experience
1
Certification
Work History
Harmony Care at Home
Independent Contractor
01.2024 - Current
Job overview
- Assisted 2 couples, 2-3 days a week, with:
- Parkinson's disease management
- Post-hip replacement rehabilitation
- Kidney failure care and management
- Managed daily living activities, including bathing, dressing, and grooming
- Prepared nutritious meals and snacks, considering dietary restrictions
- Administered medications, monitored vital signs, and reported changes to healthcare professionals
- Provided emotional support, companionship, and social interaction
- Coordinated with healthcare teams to ensure comprehensive care
- Provided flexible, as-needed care for a couple requiring around-the-clock support
- Skills Developed: Personalized care and support for clients with diverse needs, Medication management and vital signs monitoring, Rehabilitation and disease management support, Emotional support and companionship, Care coordination and collaboration with healthcare professionals, Flexibility and adaptability in dynamic care environments
Signet Jewelers the Diamond Store
Store Manager
11.2016 - 09.2024
Job overview
- Increased sales revenue by 25% by implementing new sales processes and training programs
- Oversee and maintain consistent triple digit increases in sales year over year, with double digit percentage increases in both a 2018, 2020, 2021, 2022
- Responsible for data extraction, coupled with organizing and analyzing reports that affect merchandise, staff and overall expenses
- Responsible for management of over $3 million in fine jewelry merchandise
- Plan advertising and coordinate special promotional events
- Manage and supervise 12 sales professional and daily operations, complying with policies and regulations
- Routine human resources to include recruiting, conducting performance appraisals, and assigning work schedules, and a revolving door of seasonal professionals
- Controlled inventory, margin and operating costs
- Developed and implemented marketing strategies resulting in a new location and 20% increase in sales revenue
- Led a team of 12 marketing and sales professionals to open a brand-new platinum design Zales location in McDonough
Private In-Home Caregiver
12.2018 - 01.2023
Job overview
- Provided comprehensive care and support to an individual with limited mobility and kidney failure in a private residence
- Personal Care: Assisted with daily living activities, including bathing, dressing, and grooming
- Nutrition and Meal Preparation: Prepared healthy meals and snacks, taking into account dietary restrictions and preferences
- Medication Management: Assisted with medication administration and monitored vital signs
- Mobility and Transfer Assistance: Provided support with mobility and transfers, ensuring safety and comfort
- Emotional Support and Companionship: Offered emotional support, companionship, and social interaction
- ESA Animal Support: Cared for an Emotional Support Animal (ESA), ensuring its well-being and providing emotional comfort to the client
- Vital Signs Monitoring: Recorded vital signs, including blood pressure, temperature, and oxygen saturation
- Care Coordination: Coordinated with healthcare professionals to ensure continuity of care
- Daily Care and Rotation: Developed and implemented daily care plans, including rotation of caregivers to ensure consistent support
- Skills Developed: Caregiving and personal care assistance, Nutrition and meal preparation, Medication management and vital signs monitoring, Mobility and transfer assistance, Emotional support and companionship, ESA animal care and support, Care coordination and collaboration with healthcare professionals
Stein Mart
Assistant Store Manager
03.2015 - 11.2016
Job overview
- Supported and utilized Stein Mart’s policies, procedures, and merchandising guidelines to drive sales
- Created and recommend, and implement ideas to help achieve all goals and objectives
- Manage and oversee merchandising areas to optimize selling space and maximize selling potential
- Maintain human resource documentation and reporting
- Contribute to maintaining a safe and secure store environment
- A model superior customer service spirit, exhibiting a friendly and helpful attitude customer and associates
- Empower associates and holding everyone accountable to ensure customer service satisfaction
- Utilize Stein Mart training development resources to help develop job skills and provide information to help others learn and be successful as a team
- Consistently build relationships that foster a healthy environment for store and team members
- Partner with the General Manager to interview and hire team members, payroll, store scheduling
Coach INC.
Acting Store Manager
05.2013 - 02.2015
Job overview
- Achieve business results through leading the team and managing the customer experience
- Demonstrate strong product knowledge to effectively train and educate the rest of the team
- Responsible for recruiting staff and retains talent that will contribute to the growth of the retail business/division
- Develops team and formulates succession plans to maximize the opportunity for internal promotions
- Manages controllable expenses to company guidelines and ensures overall profitability targets are exceeded
- Responsible for overseeing financial/sales audits and inventories
- Manages payroll and store scheduling
Ann Taylor, INC.
Store Manager
04.2012 - 05.2013
Job overview
- Supported and executed directives in a timely fashion to Visual Merchandising, Operations and Marketing
- Communicated day to day operations and matters to appropriate personnel
- Directly managed all store team employees
- Provided coaching, direction, developed and empowered direct reports
- Ensured work flow and processes are to maximum efficiencies for business necessity
Clarins
Independent Contractor
01.2011 - 04.2012
CACHÉ
Store Manager
04.2009 - 02.2012
Job overview
- Ensured attainment of sales, payroll and inventory shortage goals
- Directed merchandise presentation, restocking and recovery to maximize productivity
- Understood the culture and ensured compliance with all departments, as well as store operational standards
Macy’s
Cosmetic Counter Manager
07.2007 - 07.2010
Education
Signet JewelersAkron, Ohio
Mall Career Development
03.2019
Georgia Military College
BBA
08.2001
Academy of Richmond
05.2000
Skills
- Vital signs measurement
- Patient assessment and documentation
- Injections and immunizations administration
- Medical records management
- Scheduling appointments and procedures
- Patient communication and education
- Patient care and empathy
- Communication and interpersonal skills
- Time management and organization
- Teamwork and collaboration
- Critical Thinker
- Detail Oriented
- Leading
- Onboarding
- Development of Employees
- Sales Action Plan Development
- Product Positioning
- Corporate Branding
- Problem Solving
- Decision Making
- Outstanding Customer Service
- Customer Relations
- Superior Interpersonal Skills
- Superior Communication Skills
- Results Driven
- Team Player
- Presentation Abilities
- Negotiation Abilities
- Supply Chain Management
- Materials Management
- Budgeting
- Resource Management
Strengths
Recognized as an empowering manager, adept at training and developing teams to foster unity toward fulfillment of corporate target goals., Exceptional in creating effective marketing strategies to increase, capitalize on, and maintain profitable growth opportunities and operations. Developed and executed successful marketing campaigns that resulted in a 15% increase in market share., Effectively communicated marketing and sales strategies to cross-functional teams and stakeholders. Able to adapt the tone and style of writing and presentations to suit the audience.
Awards
- Absolute Brilliance Carat Plus Award
- Led a cross-functional team to increase sales that generated $1 million in revenue in the first year
- $2 million Club and Store
- The only recipient of the Highest Net Sales Increase
- $2.5 million club and store award
- Above and Beyond
Certification
- Basic Life Support (BLS) - American Heart Association.
- Certified Clinical and Administrative Medical Assistant (CCAMA) - MedCA #397-11314
- First Aid Certification
Timeline
Independent Contractor
Harmony Care at Home
01.2024 - Current
Private In-Home Caregiver
12.2018 - 01.2023
Store Manager
Signet Jewelers the Diamond Store
11.2016 - 09.2024
Assistant Store Manager
Stein Mart
03.2015 - 11.2016
Acting Store Manager
Coach INC.
05.2013 - 02.2015
Store Manager
Ann Taylor, INC.
04.2012 - 05.2013
Independent Contractor
Clarins
01.2011 - 04.2012
Store Manager
CACHÉ
04.2009 - 02.2012
Cosmetic Counter Manager
Macy’s
07.2007 - 07.2010
Signet Jewelers
Mall Career Development
Georgia Military College
BBA
Academy of Richmond
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