Seasoned professional with a proven track record at Metropolitan Transit Authority - METRO, enhancing operational efficiency and safety management. Excelled in team leadership and regulatory compliance, significantly improving service standards. Skilled in budget management and data analysis, adept at driving organizational goals and exceeding performance benchmarks.
Responsible for overseeing safe, efficient, and reliable bus operations by controlling and monitoring Bus Operators, Service Supervisors, maintenance personnel, scheduled revenue service, special bus movements, and special events. Performs duties in a safe, efficient manner, and in compliance with all applicable rules and procedures.
As an operator, I transported passengers over specified routes to local and distant points according to time schedules, charters, and special events. I interacted with passengers in a professional, courteous manner, as well as performed pre-trip inspections of the assigned bus. I performed duties in a safe, efficient manner, and in compliance with all applicable rules and safety procedures.
Collaborated with other departments to establish organizational goals, strategic plans, and objectives for bond approvals. Managed the daily operations of the front desk, including customer service, and administrative tasks.