ASHONDA TURPIN
Pearland
Summary
Bus Driver with more than 20 years of experience. Maintains order and passenger safety by skillfully managing disruptive passengers. Hard-working, customer-focused Bus Driver experienced in transporting passengers and operating large vehicles. Performs safety checks and light maintenance. Offers good communication skills, interpersonal skills and safe driving record. Skilled driver comfortable handling needs of city bus passengers on regularly scheduled route. Relates well to people while staying on-schedule and safe. Over 20 years of related experience.
Experienced supervisor with the ability to train and motivate staff to meet challenging performance targets and consistently satisfy customers with high-quality service. Focused on keeping the department efficient and cost-effective. Skilled team player with strong background in transportation environments. Works well independently to handle assignments and always ready to go beyond basics assignments.
Quick learner with good computer abilities.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Bus Controller
Metropolitan Transportation Authority
Houston, TX
05.2024 - Current
- Coordinated daily dispatch operations to ensure timely response between supervisors and bus operators.
- Utilized dispatch software to track vehicle locations and optimize routes.
- Resolved scheduling conflicts quickly to maintain service continuity.
- Oversaw compliance with safety regulations and company policies across operations.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
PROFESSIONAL COACH OPERATOR
Metro
Houston, TX
09.2023 - Current
- Collected fares along prescribed route, assisting riders with payment cards.
- Studied route maps to efficiently pick up and drop off passengers.
- Maintained friendly and courteous manner in customer interactions.
- Checked bus with daily inspections to identify operational, cleaning, or maintenance needs.
- Ensured the comfort of passengers by regulating lighting, heating and air conditioning.
- Carefully followed calculated route to transport passengers.
- Inspected vehicle before and after trips to identify maintenance issues and arrange for necessary repairs.
- Greeted customers pleasantly upon entry and exit, building rapport.
- Helped board passengers requiring wheelchair or other mobility aids and properly secured devices.
- Performed consistent vehicle safety inspections, checking equipment for wear and tear.
- Operated vehicle safely to protect passengers and comply with rules governing OCTA bus transportation.
- Communicated effectively with dispatch and supervisor regarding delays and issues.
- Followed assertive discipline plan for handling problems with passengers.
- Adhered to safe driving regulations and rules to prevent accidents.
- Monitored road and weather conditions to avoid route delays.
PROFESSIONAL COACH OPERATOR
Orange County Transportation
Santa Ana, CA
08.2022 - 07.2023
- Collected fares along prescribed route, assisting riders with payment cards.
- Studied route maps to efficiently pick up and drop off passengers.
- Maintained friendly and courteous manner in customer interactions.
- Checked bus with daily inspections to identify operational, cleaning, or maintenance needs.
- Ensured the comfort of passengers by regulating lighting, heating and air conditioning.
- Carefully followed calculated route to transport passengers.
- Inspected vehicle before and after trips to identify maintenance issues and arrange for necessary repairs.
- Greeted customers pleasantly upon entry and exit, building rapport.
- Helped board passengers requiring wheelchairs or other mobility aids and properly secured devices.
- Performed consistent vehicle safety inspections, checking equipment for wear and tear.
- Operated vehicle safely to protect passengers and comply with rules governing OCTA bus transportation.
- Communicated effectively with dispatch and supervisor regarding delays and issues.
- Followed assertive discipline plan for handling problems with passengers.
- Adhered to safe driving regulations and rules to prevent accidents.
- Monitored road and weather conditions to avoid route delays.
ROAD SUPERVISOR AND COACH OPERATOR
LADOT DASH
LOS ANGELES, CA
07.2015 - 07.2022
- Coordinated activities by scheduling work assignments and prioritizing tasks.
- Assessed incidents and complaints to resolve or recommend resolutions.
- Scheduled and managed deliveries, notifying customers of delays or issues.
- Observed field work and tracked materials, helping team meet budget and performance targets.
- Enforced OSHA regulations and safety protocols to minimize risks to employees.
- Assisted with tasks assigned to subordinate staff during absences or busy periods.
- Evaluated employee performance through review of completed work assignments and work techniques.
- Complied with internal and regulatory standards to protect team members and business operations.
- Monitored and directed work of skilled team in fast-paced environment moving wide range of materials each day.
- Participated in meetings, conveying information regarding projects, employees and job tasks.
- Provided on-the-job training to new employees on safety procedures.
- Resolved worker problems and collaborated with employees to assist in problem resolution.
- Helped team complete assignments to meet goals.
Education
BASSETT HIGH SCHOOL
01-1997
Associate of Science - Business Administration
Houston Community College
Houston, TX05-2027
Skills
- Behind the wheel trainer
- Friendly, positive attitude
- Customer service
- Problem-solving
- Teamwork and collaboration
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Calm under pressure
- Active listening
- Decision-making
LANGUAGES
spanish and sign language, Conversational
Timeline
Bus Controller
Metropolitan Transportation Authority
05.2024 - Current
PROFESSIONAL COACH OPERATOR
Metro
09.2023 - Current
PROFESSIONAL COACH OPERATOR
Orange County Transportation
08.2022 - 07.2023
ROAD SUPERVISOR AND COACH OPERATOR
LADOT DASH
07.2015 - 07.2022
BASSETT HIGH SCHOOL
Associate of Science - Business Administration
Houston Community College