Angela Chiles
Henrico,VA
Summary
Accomplished Project Manager with a proven track record at the Internal Revenue Service, IRS, excelling in strategic planning and stakeholder communications. Demonstrated success in enhancing project deliverables, achieving high customer satisfaction ratings, and expertly managing vendor relations. Skilled in conflict management and logistics, consistently delivering projects within budget and timeline constraints.
Overview
29
29
years of professional experience
Work History
Project Manager
Internal Revenue Service, IRS
05.2019 - 07.2024
- Developed and initiated projects, managed costs, and monitored performance.
- Identified plans and resources required to meet project goals and objectives.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Prepared and submitted project invoices for review and approval.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated and managed third-party contracts related to project deliverables.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Supervisory Contact Representative
Internal Revenue Service, IRS
09.1995 - 05.2019
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers on company systems, form completion, and access to services.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Boosted customer service satisfaction ratings through consistent quality control.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
Education
Master Of Business Administration - Business Administration And Management
University of Phoenix
Tempe, AZ04.2015
Bachelor's Of Science - Business Management
University of Phoenix
Tempe, AZ01.2013
Skills
- Work flow planning
- Vendor Sourcing
- Strategic Planning
- Project Management
- Contract Management
- Logistics Management
- Document Management
- Inventory Control
- Schedule Management
- Project regulations
- Conflict Management
- Project planning and development
- Stakeholder Communications
Timeline
Project Manager
Internal Revenue Service, IRS
05.2019 - 07.2024
Supervisory Contact Representative
Internal Revenue Service, IRS
09.1995 - 05.2019
Master Of Business Administration - Business Administration And Management
University of Phoenix
Bachelor's Of Science - Business Management
University of Phoenix