Angela Chin
6031 Cahuenga Blvd,CA
Summary
Compassionate and dedicated to Supporting adults with disabilities and assisting individuals with diverse needs. Possessing a deep understanding of disability rights and advocacy, I am committed to fostering independence, empowerment, and inclusion for individuals with disabilities. I am skilled in creating individualized support plans and maintaining a safe and nurturing environment. A patient and empathetic professional adept at building trusting relationships and promoting social integration for individuals with disabilities.
Overview
15
15
years of professional experience
Work History
DSP: Independent Living Skills Coach
Tierra Del Sol Foundation
07.2023 - Current
- Provided one-on-one coaching and support to individuals with developmental disabilities in developing independent living skills such as cooking, cleaning, and budgeting.
- Conducted regular assessments to identify areas for growth and development in clients' independent living skills, and created personalized goals and action plans.
- Collaborated with interdisciplinary team members to implement behavior plans and strategies to promote independence and positive outcomes.
- Assisted clients in accessing community resources and services to enhance their independent living skills and overall quality of life.
- Monitored and documented progress towards goals, and adjusted coaching techniques as needed to support clients in achieving greater independence.
Floater Instructor (College to Career)
Tierra Del Sol Foundation
08.2023 - Current
- Provided comprehensive support to college students transitioning into the workforce by conducting career readiness workshops, resume reviews, and mock interviews as a Floater Instructor.
- Collaborated with Career Services staff at multiple colleges and universities to deliver consistent and effective career programming as a Floater Instructor, ensuring students receive quality support regardless of location.
- Utilized strong interpersonal skills to build relationships with students, faculty, and staff at various institutions, effectively tailoring career development resources and guidance to support students in achieving their post-graduation goals.
DSP: College to Career Instructor
Tierra Del Sol Foundation
08.2019 - 08.2023
- Conduct one-on-one sessions with students to provide individualized academic and career support.
- Develop and implement tailored lesson plans to improve students' self-advocacy and employability skills.
- Collaborate with campus resources to ensure students can access academic accommodations and career development services.
- Facilitate group workshops on topics such as resume writing, job search strategies, and interview preparation.
- Help students transition from college to career by fostering independence and empowering them to pursue meaningful employment opportunities.
Customer Service Representative
Prinko International LLC
01.2012 - 08.2019
- Assisted customers with inquiries, complaints, and product information through various channels, such as phone, email, and live chat
- Investigated and resolved customer issues in a timely and professional manner, ensuring high levels of satisfaction and retention
- Maintained accurate and detailed records of customer interactions and transactions in the company's CRM system
- Consistently met or exceeded performance metrics, including response times, resolution rates, and customer feedback scores.
- Developed and executed strategic sales plans to drive revenue growth in online channels
- Managed and maintained relationships with key online accounts to ensure customer satisfaction and repeat business
Customer Service Representative
INK2000
08.2011 - 07.2014
- Managed a high volume of customer inquiries via phone, email, and chat, resolving issues and providing exceptional service
- Handled escalated customer complaints with professionalism and empathy, achieving high rates of issue resolution and customer satisfaction
- Collaborated with cross-functional teams to address customer needs and improve overall service delivery
Ride Operator
Universal Studios Hollywood
09.2009 - 08.2011
- Ensured exceptional guest experience by assisting riders with loading and unloading, checking restraints, and enforcing height and weight restrictions
- Conducted routine inspections and maintenance of ride equipment to identify and address any potential issues
- Communicated effectively with guests to provide clear instructions and information about ride experience and safety guidelines
- Collaborated with team members to coordinate ride rotations, breaks, and ensure smooth operation throughout the shift
- Provided safe and efficient operation of amusement park rides, adhering to all safety regulations and procedures
Education
Child and Adolescent Development Applied Developmental Science - Child and Youth Development
California State University, Nortridge
Nortridge, CAHigh School Diploma -
Robert H. Lewis High School
Sun Valley, CAAssociate of Science -
Los Angeles Valley College
Van Nuys, CASkills
- Bilingual
- Active listening skills
- Communication Skills
- Computer skills
- Customer service skills
- Problem solving skills
- Time management skills
Languages
Spanish
Advanced (C1)
English
Advanced (C1)
Timeline
Floater Instructor (College to Career)
Tierra Del Sol Foundation
08.2023 - Current
DSP: Independent Living Skills Coach
Tierra Del Sol Foundation
07.2023 - Current
DSP: College to Career Instructor
Tierra Del Sol Foundation
08.2019 - 08.2023
Customer Service Representative
Prinko International LLC
01.2012 - 08.2019
Customer Service Representative
INK2000
08.2011 - 07.2014
Ride Operator
Universal Studios Hollywood
09.2009 - 08.2011
Child and Adolescent Development Applied Developmental Science - Child and Youth Development
California State University, Nortridge
High School Diploma -
Robert H. Lewis High School
Associate of Science -
Los Angeles Valley College
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