ANGELA CHRISTY LEE
Hampton,GA
Summary
SECURE A POSITION WITH A LEADING ORGANIZATION THAT WILL LEAD TO A LONG TERM CAREER RELATIONSHIP. I AM SEEKING A POSITION WITH A FAST-GROWING COMPANY WHERE I CAN APPLY MY KNOWLEDGE AND EXPERIENCE WITHIN THE HEALTHCARE SYSTEM.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Sr Rep Early Out
Hollis Cobb Associates
2023 - Current
- Resolved issues through careful research and follow-up with customers.
- Provided detailed performance reports for management review, facilitating data-driven decision making.
- Supported team members in their daily tasks, fostering a cohesive and productive work environment.
- Strengthened client relationships through excellent communication skills and consistent followup.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions.
- Collaborated with cross-functional teams to achieve shared objectives and project milestones.
- Reduced customer complaints with proactive problem-solving and prompt issue resolution.
- Trained newly hired employees on company policies and procedures regarding diverse situations.
- Demonstrated adaptability by successfully handling changing priorities and shifting deadlines without compromising performance standards or results delivery.
- Managed high-volume workload while maintaining strong attention to detail and accuracy.
COLLECTOR SPECIALIST
EARLYOUT SELFPAY
01.2006 - 2024
- KNOWLEDGE OF HIPPA AND FDCPA STANDARDS AND STATE LAW
- CUSTOMER SERVICE APPROACH.
- ABILITY TO NEGOTIATE WHILE MAINTAINING A MANNER WITH SENSITIVITY AND RESPECT TO OUR CONSUMERS.
- MAKE OUTBOUND AND RECEIVE INBOUND CALLS FOLLOWING THE COMPANY'S COLLECTION CALL MODEL AND TECHNIQUES.
- ABILITY TO PERFORM BASIC SKIP-TRACING TASKS IN ORDER TO MAKE CONTACT WITH OUR CONSUMERS.
- SPEAK CLEARLY, CONCISELY AND EFFECTIVELY; LISTEN TO, AND UNDERSTAND INFORMATION AND IDEAS AS PRESENTED VERBALLY.
- READ, INTERPRET AND APPLY LAWS, RULES, REGULATIONS, POLICIES AND PROCEDURES.
- FOLLOW WRITTEN AND VERBAL INSTRUCTIONS.
- ABILITY TO WORK IN A FAST-PACED TEAM ORIENTED ENVIRONMENT
- PERFORM OTHER DUTIES AS ASSIGNED.
- MEET MONTHLY INDIVIDUAL GOALS AS SET BY DEPARTMENT MANAGER.
- UTILIZE PAYMENT OPTIONS (CREDIT CARDS, DIRECT CHECKS) AND SECURE THIS INFORMATION IN APPROPRIATE SOFTWARE TO PROCESS PAYMENT.
- ANSWER INBOUND AND OUTBOUND CALLS MADE BY THE DIALER-AUTOMATIC SYSTEM.
Education
GED - GENERAL EDUCATIONAL DEVELOPMENT
01.2001
Skills
- PASSPORT – INSURANCE ELIGIBILITY AND BENEFITS
- GAMMIS – GA ELIGIBILITY AND BENEFITS
- FACS WORKSTATION
- CT TERM
- SEARCH AMERICA (CREDIT REPORT)
- ONTARIO DIALER
- MICROSOFT WORD
- Epic
- Five 9
- Teams
- Only office
- Harmony
Certification
CPAR
Timeline
COLLECTOR SPECIALIST
EARLYOUT SELFPAY
01.2006 - 2024
GED - GENERAL EDUCATIONAL DEVELOPMENT
Sr Rep Early Out
Hollis Cobb Associates
2023 - Current
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