Hi, I’m
Angela Clarke-Glasper
Jacksonville ,FLORIDA
Summary
Chaplain in three Organizations:
American Legion
Zeta Sigma Psi Military Organization
Ladies of The Circle of Perfection that helps the youth and needy community
Overview
27
years of professional experience
Work History
Cato Corporation
Assistant Shift Manager
10.2023 - Current
Job overview
- Establish and implement policies, goals, objectives, and procedures for their department
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Examine products purchased for resale or received for storage to assess the condition of each product or item
- Assign employees to specific duties
- Maintain regularly scheduled office hours to advise and assist students
- Evaluate and grade students' class work, performances, projects, assignments, and papers
- Display students' work in schools, galleries, and exhibitions
United States Department of the Navy
Information Technology (IT) Support Manager
04.1999 - 07.2013
Job overview
- Assign and review the work of systems analysts, programmers, and other computer-related workers
- Review project plans to plan and coordinate project activity
- Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems
- Develop and interpret organizational goals, policies, and procedures
- Manage backup, security and user help systems
- Provide users with technical support for computer problems
- Recruit, hire, train and supervise staff, or participate in staffing decisions
- Prepare and review operational reports or project progress reports
- Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines
- Consult with users, management, vendors, and technicians to assess computing needs and system requirements
- Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery
- Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades
Homestead Correctional Institution
Correctional Sergeant
04.1998 - 02.2005
Job overview
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
- Supervised Number employees and performance of tasks and managed Number offenders.
- Served as a role model for subordinates, demonstrating professionalism in all aspects of job responsibilities.
- Resolved issues and disputes between inmates professionally and respectfully.
- Conducted thorough investigations into allegations of misconduct or rule violations, resulting in fair disciplinary actions when necessary.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Reduced instances of violence within the institution through effective conflict resolution strategies and communication skills.
- Monitored and confirmed compliance with safety standards and regulations.
- Responded to emergency situations and provided first aid following facility guidelines.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Evaluated job performance of subordinate staff members regularly while providing constructive feedback for improvement opportunities.
- Handled inmate counts and searches for missing inmates.
- Completed daily work report sheets and delegated tasks to employees.
- Efficiently managed resources such as time, personnel, and equipment to ensure smooth operations within the correctional facility.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Assisted in the planning and execution of large-scale facility operations including cell searches, shakedowns, and evacuation drills.
- Improved staff performance by providing training and guidance on institutional policies and best practices.
- Facilitated positive relationships between staff members and inmates by encouraging respectful interactions at all times.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Contributed to creating a safer environment for both staff and inmates by maintaining vigilance, reporting concerns, and addressing potential hazards promptly.
Education
Perimeter College At Georgia State UniversityDecatur, GA
Certificate from Computer And Information Systems Security
04.2005
Barry University
Bachelor's Degree from Legal Studies
01.2000
Miami Dade CollegeMiami, FL
Associate Education from Communications
01.1999
Skills
- Customer service focus
- Staff training and development
- Goal setting and tracking
- Health and safety compliance
- Task delegation
- Policy enforcement
- Decision-making capacity
- Workplace safety
- Employee motivation
- Sales support
- Strong leadership
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
Timeline
Assistant Shift Manager
Cato Corporation
10.2023 - Current
Information Technology (IT) Support Manager
United States Department of the Navy
04.1999 - 07.2013
Correctional Sergeant
Homestead Correctional Institution
04.1998 - 02.2005
Barry University
Bachelor's Degree from Legal Studies
Perimeter College At Georgia State University
Certificate from Computer And Information Systems Security
Miami Dade College
Associate Education from Communications
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