Sabrina Marie Hall
Saucier,MS
Summary
Dynamic leader with a proven track record at Hollywood Casino St Louis, adept in staff training and development, and ensuring health and safety compliance. Excelled in fostering employee motivation and decision-making, significantly enhancing team performance and operational excellence. Skilled in customer service, adept at resolving conflicts and driving customer satisfaction.
Professional with solid background in managing and optimizing shift operations. Known for strong team collaboration, adaptability to changing needs, and results-driven approach. Skilled in leadership, problem-solving, and effective communication to ensure smooth and efficient workflow. Dependable and prepared to bring impactful contributions to role.
Overview
11
11
years of professional experience
Work History
Assistant Shift Manager
Hollywood Casino St Louis
07.2023 - 01.2025
- Provided support to Tournament director, providing an extra set of eyes to maintain a positive gaming environment.
- Responsible for games for the poker room, ensuring rules are followed and proper etiquette is met.
- Oversaw employee performance on an ongoing basis, providing feedback and coaching to foster growth and development within the team.
- Often determining the proper time to send dealer home or open new games.
- Followed procedures to ensure everyone was treated fairly and equally.
- Managed conflict resolution among staff members swiftly yet sensitively to maintain a harmonious work environment.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Security Officer
Islandview Casino
10.2018 - 07.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Support Manager
Walmart
05.2014 - 06.2018
- Managed daily operations to ensure smooth functioning of the store and overnight staff.
- Monitored employee and customer interactions to assess quality of service.
- Coached employees through day-to-day work and complex problems.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
Education
Associate of Arts - Human Services
Mississippi Gulf Coast Community College
Perkinston, MS01-2022
Skills
- Customer service focus
- Staff training and development
- Goal setting and tracking
- Health and safety compliance
- Task delegation
- Policy enforcement
- Decision-making capacity
- Workplace safety
- Employee motivation
Employee of the Month July 2016
For being the most efficient worker, having the best customer relations, and exhibiting the highest level of enthusiasm for work.
Timeline
Assistant Shift Manager
Hollywood Casino St Louis
07.2023 - 01.2025
Security Officer
Islandview Casino
10.2018 - 07.2023
Support Manager
Walmart
05.2014 - 06.2018
Associate of Arts - Human Services
Mississippi Gulf Coast Community College
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