Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Coates

Summary

Accomplished Director of System Operations at Doyles Sheehan, adept in strategic planning and operations management. Demonstrated success in enhancing system efficiency, implementing robust controls, and leading high-stakes projects. Skilled in fostering team leadership and improving customer service, significantly optimizing workflow and productivity.

Overview

27
27
years of professional experience

Work History

Director of System Operations

Doyles Sheehan
Missoula, MT
01.2015 - Current
  • Warehouse acquisition - Integrations and setup. Intergraded the warehouse into your existing operations and training new staff in all departments including AR, AP, receiving, picking and purchasing
  • Developed, implemented, and monitored day to day systems and processes to provide visibility into key initiatives' goals, and obstacles.
  • Collaborated with department heads and external partners to make decisions regarding system operations, ensuring efficient and timely task completion.
  • Trained colleagues on new software installations and upgrades, providing ongoing support for ERP system challenges.
  • Set strategic goals for system efficiency and increased productivity, analyzing current processes, and recommending improvements as needed.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Implemented structures to boost speed and efficiency while
    supporting rapidly shifting business demands.
  • Act as the main contact with programmers on ERP system
    for development and enhancement projects.

Office Manager

Doyles Sheehan
Missoula, MT
01.1997 - 01.2015
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Prepared Cigarette and tobacco tax reports for 8 states
  • Tax Audits finding over 1M in filing errors from previous employees
  • Quarterly steering committee meetings with ERP system (as400) programmers to find the the most important needs for multiple warehouses
  • WAM (wholesale and manufacture) program - ran the program to increase rebate checks to the customer and the company
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Managed staff and maintained $300,000 payroll annually
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and implemented Accounts Payable policies, ensuring adherence to financial guidelines.
  • Directed and trained office staff in equipment, telephone systems,and procedures, fostering a dynamic and efficient work environment
  • Oversaw Accounts Payable ensuring accurate invoice processing and order fulfillment.
  • Coordinated with HR for annual performance reviews, fostering high team morale and productivity.
  • Provided leadership and direction to ensure the team's success, delegating tasks and workload planning to optimize productivity.

Accounts Payable

Doyles Sheehan
Missoula, Montana
01.1997 - 01.2003
  • Maintained up-to-date customer records, facilitating accurate invoicing and prompt payment receipt.
  • Managed a high volume of invoices, prioritizing payment schedules to optimize cash flow and maintain strong vendor relations.
  • Provided exceptional customer service to both internal departments and external clients regarding billing inquiries or disputes resolution.
  • Supported month-end closing activities, ensuring accuracy in financial records and adherence to deadlines.
  • Collaborated with team members to streamline processes and improve
    efficiency in accounts payable.

Education

High School Diploma -

Big Sky High School
Missoula, MT

Skills

  • Strategic Planning
  • Verbal and written communication
  • People Management
  • Operations Management
  • Staff Management
  • Decision-Making
  • Staff training/development
  • Staff hiring
  • Policy Development and Enforcement
  • Administrative Management
  • Business Leadership
  • Customer Service
  • Effective leader
  • Team Leadership
  • Business Administration

Timeline

Director of System Operations

Doyles Sheehan
01.2015 - Current

Office Manager

Doyles Sheehan
01.1997 - 01.2015

Accounts Payable

Doyles Sheehan
01.1997 - 01.2003

High School Diploma -

Big Sky High School

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Angela Coates