ANGELA CODY
Raleigh
Summary
Experience in the areas of Information Technology portfolio management, modernization deployments, business operations, field operations, strategic planning & program management.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Director – Systems Transformation & Portfolio Mana
Lumen Technologies – Enterprise Delivery & Operations
United States
05.2020 - Current
- Drive business strategy development and alignment to support Enterprise Vice President, Product Management and Architectural Engineering, in efforts to increase revenue acceleration and customer service delivery interval reduction
- Conducted financial assessments to support strategic decision-making.
- Conducted evaluations to identify opportunities for optimizing business functions.
- Successfully led technology teams consisting of Product Owners and Technical analysts supporting programs from $50,000 to $25,000,000.00 as direct interfaces to internal business, architectural and IT Development teams to evaluate new technologies, software and processes continuously, while recommending changes as appropriate and to evaluate advanced capabilities of the organization
- Spearheaded integration of AI technologies, CMMC compliance standards, and cloud systems into enterprise architecture.
Lead Sr. Technical Program Manager
Lumen Technologies - Enterprise Delivery & Operations
United States
10.2018 - 05.2020
- Defined Information Technology project scope and scheduling while focusing on regular and timely delivery of value; organize and lead project status and working meetings; prepare and distribute progress reports; manage risks and issues; correct deviations from plans; and perform delivery planning for assigned projects; critical thinking strategies for Dev ops support
- Spearheaded systematic alignment changes, ensuring process compliance.
- Managed the coordination of ecosystem consolidation initiatives aimed at improving processes.
- Outlined benefits of system migration while contributing to IT budget development.
- Successfully implemented application integration to support efficient processes for 3000 employees.
Sr. Manager of Global Field Services
Global Field Operations, CenturyLink
North Carolina, Virginia, Tenessee USA
11.2014 - 10.2018
- Managed delivery of timely telecommunication services and technical support for improved client experience with 20 employees across multiple North Carolina metro serving areas.
- Executed management of vendor assignments, change orders, supplies acquisition, aligning with contract stipulations.
- Oversaw planning processes for multi-state telecommunication networks to ensure efficiency.
- Orchestrated comprehensive support measures to drive success in projects, programs, and organizational IT strategies.
- Worked alongside customer, sales, engineering, and product design teams to enhance company policies.
Director - Field Operations
Field Operations Support, Time Warner Telecommunications (Acquired)
Raleigh, Fayetteville And Wilmington, NC
11.2013 - 11.2014
- Directed allocation of $100,000 monthly budget for telecommunication operations across eastern North Carolina.
- Communicated actionable market insights and implemented effective strategies to drive growth.
- Coordinated third-party vendor management and contract oversight for customer service projects.
Manager - Information Technology
U.S. Department of Defense, Network Enterprise Center, Fort Bragg
Fort Liberty (Fort Bragg), North Carolina
01.2011 - 11.2013
- Managed comprehensive communication infrastructure projects at Fort Bragg with financial oversight of approximately $30 million.
- Oversaw technologies and resources facilitating Voice Over IP, TDM, SONET, and Video Conferencing for Fort Bragg and the City of Spring Lake, NC.
- Collaborated with companies including Black Box, Cisco, Avaya, and Motorola for third-party vendor management, for a $30 million dollar infrastructure upgrade in support of 80,000 subscribers.
- Directed command, control, communications, computers, and information management efforts while working closely with the COR.
Global Operations Account Manager
Avaya
Research Triangle Park, North Carolina
12.2009 - 01.2011
- Served as main liaison to facilitate seamless program execution for premier customer contracts
- Formulated and sustained intricate program frameworks integrating scope, timelines, financials, risk factors, and interdependencies.
- Oversee the change control process and execute sanctioned adjustments to the program plan.
- Managed critical support escalations for diverse sectors like banking, entertainment, education, healthcare, and municipal administrations.
- Oversee customer accounts generating maintenance revenue between $250,000 to $5.5 million while fostering long-term CRM success.
Network Operations – Service Delivery Manager
Nortel Networks (acquired by Avaya)
Research Triangle Park, North Carolina
06.2000 - 12.2009
- Coordinated financial management efforts for service restoration within contract requirements.
- Worked closely with business development, Product Line Managers, R&D, design teams and emergency recovery staff to enhance customer support services.
- Oversaw comprehensive evaluation processes for reports related to service performance and operational enhancements.
- Other Positions Held:
- Nortel Networks
- IT Solution Integration Engineer -3rd party Integration Support
- Data Network Manager - Network Operations Center Manager
- Long Haul - Fiber Optic Route Acceptance Integration Engineer
- U.S
- Department of Defense -Information Technology Specialist -Telecommunication Support
- MCI - Data Network Specialist - Customer Network Monitoring
- Glaxo Smith Kline (GSK) Pharmaceuticals -Voice Analyst and Telecommunication Support Technician
- United States Army- Telecommunications and Wire Systems – OSP Manager
Education
Master of Science - Information Systems Network Management
Strayer University
Bachelor of Science - Internetworking Technology
Strayer University
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Operations management
Certification
- ITIL
- Foundational Certification
- Operational and Service Analysis Certification
- IT/IS Project Management Certification
- Comptia Network Plus
- CCNA Certification
- Cloud Computing Fundamentals
- Artificial Intelligence (AI) Fundamentals
- Agile Methodology
- Atlassian - JIRA
- Top Secret | Sensitive Compartmented Information (TS-SCI)
Timeline
Director – Systems Transformation & Portfolio Mana
Lumen Technologies – Enterprise Delivery & Operations
05.2020 - Current
Lead Sr. Technical Program Manager
Lumen Technologies - Enterprise Delivery & Operations
10.2018 - 05.2020
Sr. Manager of Global Field Services
Global Field Operations, CenturyLink
11.2014 - 10.2018
Director - Field Operations
Field Operations Support, Time Warner Telecommunications (Acquired)
11.2013 - 11.2014
Manager - Information Technology
U.S. Department of Defense, Network Enterprise Center, Fort Bragg
01.2011 - 11.2013
Global Operations Account Manager
Avaya
12.2009 - 01.2011
Network Operations – Service Delivery Manager
Nortel Networks (acquired by Avaya)
06.2000 - 12.2009
Master of Science - Information Systems Network Management
Strayer University
Bachelor of Science - Internetworking Technology
Strayer University
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