Angela Cook
St Louis,MO
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
House Cleaner
ABC Cleaning
St. Louis, United States
01.2017 - Current
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Emptied trashcans and transported waste to collection areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
Production Worker
United Fulfillment
St. Louis, Missouri
11.2019 - 11.2020
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
Customer Service Representative
Hartman's Towing
St. Louis, MO
10.2015 - 06.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Expert Auto Glass
Saint Louis, MO
11.2013 - 03.2015
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Education
GED -
Health Careers St.Louis, Mo.
St. Louis, Mo.Dental Assistant - Dental Assisting
Allied College
Arnold, MoSkills
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Understanding Customer Needs
- Telephone Management
- Credit Card Payment Processing
- Inbound and Outbound Calling
- Answering Customer Questions
- Customer Service and Assistance
- Mobility Devices
- Courteous with Strong Service Mindset
Timeline
Production Worker
United Fulfillment
11.2019 - 11.2020
House Cleaner
ABC Cleaning
01.2017 - Current
Customer Service Representative
Hartman's Towing
10.2015 - 06.2016
Customer Service Representative
Expert Auto Glass
11.2013 - 03.2015
GED -
Health Careers St.Louis, Mo.
Dental Assistant - Dental Assisting
Allied College
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