Angela Cooke

• Adhered strictly to postal regulations regarding package size, weight limits.
• Provided customer service by answering questions about mailing services offered.
• Ensured that all parcels were packed properly before shipping out of facility.

• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Collaborated with other departments to coordinate workflow processes between teams.
• Directed and supervised team of 15 employees in daily operations.

• Created detailed documentation outlining the process for resolving customer complaints or inquiries.
• Managed workloads of team members by delegating tasks according to their skillset and experience level.
• Developed training materials for staff on problem-solving techniques and procedures.

• Trained 8 employees how to repackage and relabel damaged parcel

• Tracked vehicles using GPS technology and provided real-time status updates as needed.
• Created daily reports detailing response times, call volumes, and other pertinent information.
• Verified driver credentials prior to assigning them a route or task.
• Assigned drivers to appropriate routes based on customer needs.
• Managed a large volume of phone calls while ensuring accuracy in data entry.