Angela Cope

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Collaborated with cross-functional teams to efficiently resolve customer inquiries and enhance service quality.
• Collaborated with cross-functional teams to address customer inquiries and resolve issues efficiently.
• Resolved customer complaints, focused on ensuring satisfaction and fostering long-term loyalty.
• Took ownership of customer issues, following through to resolution, to improve overall customer experience.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Fostered a positive work environment through effective team management and conflict resolution strategies.

• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Developed and maintained filing systems, improving information retrieval for staff.
• Assisted in preparing reports, presentations, and documents that supported decision-making for internal stakeholders.
• Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
• Developed and dispatched detailed billing documents for customers, streamlining the order fulfillment process.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Facilitated cross-departmental communication by organizing meetings to align project objectives and track progress.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

• Oversaw daily operations of property management, ensuring compliance with company policies and regulations.
• Coordinated all aspects of nearly 800 resident lease accounts from move in to move out including delinquency, maintenance escalations, HOA notices, lease changes, and move in issues
• Managed lease agreements, facilitating renewals and terminations while maintaining accurate records.
• Coordinated all aspects of nearly 800 resident lease accounts from move in to move out including delinquency, maintenance escalations, HOA notices, lease changes, and move out issues
• Conducted deposit accounting using inspection reports in Primo to ensure accuracy.
• Facilitated eviction filings and participated in scheduled hearings to support legal processes.
• Maintained comprehensive spreadsheets for renewals, eviction appeals, delinquency, maintenance, and deposit accounting to ensure compliance with company guidelines and local laws.
• Improved communication channels between management and residents, ensuring concerns were addressed in a timely manner.
• Analyzed property performance metrics, identifying trends to inform strategic improvement initiatives.
• Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
• Used Yardi, Tableau, Power-Bi, Salesforce, and CRM to maintain resident database of personal information, repairs and lease agreements.
• Maximized revenue and minimized expenses to achieve financial goals and exceed expectations

• Conducted property tours, showcasing amenities and addressing inquiries for nearly 5000 homes in Charlotte market.
• Managed leads through technology applications including Microsoft, Salesforce CRM, Yardi, Rently, and Outlook.
• Processed lease applications, ensuring compliance with company standards and local regulations.
• Drafted and executed new leases and addenda for future residents; distributed tour and move-in codes from Rently.
• Fielded leads via technology-based applications including Microsoft, Salesforce CRM, Yardi, Rently, and Outlook
• Focus on positive metric growth via PowerBI, Tableau, and Excel reports
• Performed account troubleshooting and support with RentCafe.

• Exceeded monthly application screening goal of over 120% month by month
• Communicated verbally and electronically with applicants to determine qualifications based on credit, rental history, criminal history, and gross monthly income
• Oversaw application statuses to develop occupancy and marketing reports for company growth
• Communicated directly with prospective tenants to follow up and collect documentation for application screening
• Concentrated on increasing customer sentiment through communication and follow up
• Retrieved application metrics via PowerBI, Tableau, and Excel to analyze growth trends

• Engaged daily with prospective and current residents, vendors, and corporate personnel via phone and in person to foster strong relationships and enhance community engagement
• Showed apartment homes, and worked with prospective through entire move in process after gathering income documentation for application screening. Data entry into MRI
• Performed move in and move out inspections, and walk apartment homes for move in readiness
• Updated website and marketing materials for the community and organized community events to increase visibility and attract new residents
• Collected rent and security deposits from residents to ensure timely payments., batch scanning, bank night drops, SODAs, lease and renewal signing

License Number 312790