Stephanie Johnson
Customer Service
Martinez,GA
Summary
Adaptable customer service leader with a history of managing high-volume calls, service requests, and client follow-up. Strong in verbal and written communication, one-call resolution, and maintaining accurate customer records. Committed to delivering reliable service and positive customer experiences.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Knox Pest Control
Evans, GA
03.2026 - Current
- Resolved billing and service inquiries promptly, maintaining professional communication and customer satisfaction.
- Managed inbound customer calls, scheduling service appointments and updating client records accurately.
- Coordinated technician dispatching to align route changes, service windows, and urgent customer requests.
- Processed work orders and account updates using CRM systems with attention to detail.
- Followed up with customers after service visits to confirm completion and address concerns.
- Documented all payments, complaints and service issues thoroughly, ensuring timely resolution through proper channels.
- Supported office workflow by prioritizing messages, callbacks, and daily administrative tasks.
- Adapted quickly to company procedures, learning pest control terminology and service scheduling processes.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Customer Service Representative
Bug House Pest Control
Martinez Ga
12.2019 - 03.2026
- Managed inbound calls, routed service requests, and resolved customer questions with accurate information.
- Updated customer records, service notes, and account details in CRM for consistent communication.
- Scheduled inspections, treatments, and follow-up appointments using dispatch and calendar systems.
- Confirmed routes timing and coordinated appointment changes with technicians across daily operations.
- Documentation on all customer accounts
Front Desk Receptionist
Guild Mortgage
Evans, Ga
11.2015 - 12.2019
- Managed multi-line switchboard, routing calls to loan officers and support staff promptly.
- Greeted visitors, verified appointments, and directed clients to appropriate mortgage teams.
- Coordinated conference room scheduling for meetings, interviews, and client consultations.
- Processed incoming mail, deliveries, and interoffice correspondence with accuracy.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
Education
Accounting
Augusta Technical College
Augusta, GA12-1991
Skills
- CRM expertise
- Call center management
- Customer service
- Customer account documentation
- One call resolution
- Quality assurance
- Team leadership
- Constructive feedback
- Budgeting and reporting
- Customer retention
- Client engagement
- Data analysis
- Research
- Process improvement
- Exceptional interpersonal communication
- Communication skills
- Customer feedback analysis
- Service quality monitoring
- Product knowledge
- Budget management
- Account management
- MS office
- Social media monitoring
- Problem-solving
- Exceptional customer service
- Exceptional telephone etiquette
- MS office
Timeline
Customer Service Manager
Knox Pest Control
03.2026 - Current
Customer Service Representative
Bug House Pest Control
12.2019 - 03.2026
Front Desk Receptionist
Guild Mortgage
11.2015 - 12.2019
Accounting
Augusta Technical College