Customer Service Representative/Front Office Manager
Greg's Driving School
2022 - 2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer inquiries regarding driving lessons and school policies, ensuring satisfaction and clarity.
- Provided ongoing support to customers via phone, email, and in-person interactions, fostering positive relationships.
- Delivered clear instructional support to students, ensuring understanding of driving regulations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Educated customers about billing, payment processing, and support policies and procedures.
- Prepared instructors with all of the needs used in the classroom, such as MVA transcript paperwork for new students taking Drivers Education.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
