Kaylan Mckinney
Five Below
Round Rock,TX
3
years of professional experience
Dynamic Customer Service Manager with a proven track record in enhancing client satisfaction and team collaboration. Expertise in problem-solving and time management drives effective resolution of customer inquiries.
Work History
Customer Service Manager
1 Year 6 Months- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction levels.
- Trained and mentored team members on customer service best practices and store policies.
- Implemented new training materials to streamline onboarding processes for new hires.
- Monitored daily operations to ensure compliance with company standards and procedures.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Followed through with client requests to resolve problems.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
Stocking Associate
2 Years 2 Months- Assisted in inventory management by restocking items and tracking stock levels.
- Organized merchandise on shelves to optimize product visibility and accessibility.
- Collaborated with team members to ensure efficient workflow during peak shopping hours.
- Maintained cleanliness and organization of storage areas for improved safety standards.
- Operated equipment such as pallet jacks and forklifts for efficient stock movement.
- Trained new associates on stocking procedures and safety protocols, fostering teamwork.
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Maintained effective team member communication.
- Conducted regular audits of inventory accuracy, ensuring timely replenishment of products.
Education
High School Diploma
Skills
Customer service
Client orientation
CRM expertise
Team leadership
Decision-making
Problem-solving
Time management
Interpersonal communication
Telephone etiquette
Data analysis tools
Customer relations
Timeline
Customer Service Manager
Five Below
02.2025 - 08.2026Read More
Stocking Associate
Walmart
07.2023 - 09.2025Read More
Whitehaven High School
High School Diploma
Read More