Angela Cordle
LONDON
Summary
Detail-oriented Patient Support Associate specializing in workflow coordination and documentation accuracy. Committed to maintaining patient confidentiality and enhancing patient care experiences.
Overview
15
15
years of professional experience
Work History
Patient Support Associate
The Ohio State Wexner Medical Center
Columbus
06.2023 - Current
- Provided compassionate support to patients during medical visits and treatments.
- Coordinated patient appointments and optimized scheduling for improved access to care.
- Assisted healthcare professionals with patient intake and data entry tasks.
- Maintained accurate patient records in electronic health systems consistently.
- Organized follow-up procedures to support continuity of care and promote patient adherence to treatment plans.
- Responded to patient inquiries via phone, email, and in-person.
- Facilitated clear communication between medical staff and patients on test results and treatment plans, enhancing patient understanding.
- Assisted in resolving billing issues by providing accurate documentation.
- Coordinated follow-up care instructions with healthcare providers.
- Collaborated with medical staff to ensure optimal quality of care for each patient.
Patient Care/Registration Coordinator
OhioHealth Doctors Hospital
Columbus
11.2011 - 05.2023
- Coordinated patient registration processes, enhancing operational efficiency in hospital settings.
- Managed electronic health record updates and patient information accuracy.
- Collaborated with medical staff to facilitate seamless patient flow and improve coordination.
- Trained new staff on registration procedures and software systems usage.
- Collaborated with other departments to ensure smooth transition from admission to enrollment into courses.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained records management system to process personnel information and produce reports.
- Fostered relationships with leadership and staff by attending board meetings and facilitating interdepartmental communication.
Education
High School Diploma -
West Jefferson High School
West Jefferson, Ohio06-1996
Skills
- Electronic health records
- Patient scheduling
- Appointment scheduling
- Insurance verification
- Insurance authorizations
- Data entry
- Documentation accuracy
- Workflow coordination
- Follow-up skills
- Patient confidentiality
- Medical terminology
- Schedule coordination
- Document filing
- Personal care assistance
- Time management
- Attention to detail
- Problem solving
- Problem-solving abilities
- Effective communication
- Excellent communication
- Written communication
- Teamwork and collaboration
- Information documentation
- Organize community support
Timeline
Patient Support Associate
The Ohio State Wexner Medical Center
06.2023 - Current
Patient Care/Registration Coordinator
OhioHealth Doctors Hospital
11.2011 - 05.2023
High School Diploma -
West Jefferson High School