Wilma Sauder
Mansfield
Summary
Dedicated Patient Support Associate with a proven track record at OhioHealth Mansfield Hospital, excelling in patient data management and communication. Enhanced patient check-in efficiency, significantly reducing wait times while providing emotional support. Skilled in electronic health records and team collaboration, fostering a positive healthcare environment for patients and staff alike.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Patient Support Associate
OhioHealth Mansfield Hospital
03.2023 - Current
- Streamlined patient check-in process for improved efficiency and reduced wait times.
- Assisted medical staff with various tasks, ensuring smooth and efficient operations.
- Facilitated communication between patients and medical staff, ensuring clear understanding of treatment options.
- Contributed to a positive healthcare environment by maintaining a clean, organized, and welcoming space for patients and their families.
- Provided comfort and emotional support to patients during difficult medical situations.
Office Coordinator
OhioHealth Mansfield Hospital
09.2007 - 03.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
Patient Support Associate
OhioHealth Mansfield Hospital
02.2003 - 03.2007
- Assisted medical staff with various tasks, ensuring smooth and efficient operations.
- Facilitated communication between patients and medical staff, ensuring clear understanding of treatment options.
- Adhered to strict confidentiality guidelines while managing sensitive patient information within electronic health systems.
- Assisted in the coordination of patient care services, ensuring timely access to necessary treatments and interventions.
- Assisted in the training of new Patient Support Associates, sharing best practices and fostering a supportive work environment.
Education
High School Diploma -
Malabar High School
Mansfield, OH06-1989
Skills
- Patient data management
- Electronic health records
- Appointment scheduling
- Medical terminology
- Communication skills
- Team collaboration
- Conflict resolution
- Time management
- Emotional support
- Problem solving
- Assisting with mobility
Certification
- HIPAA Compliance Certification – Various Providers.
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
Timeline
Patient Support Associate
OhioHealth Mansfield Hospital
03.2023 - Current
Office Coordinator
OhioHealth Mansfield Hospital
09.2007 - 03.2023
Patient Support Associate
OhioHealth Mansfield Hospital
02.2003 - 03.2007
- HIPAA Compliance Certification – Various Providers.
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
High School Diploma -
Malabar High School
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