Tanya Torres
Antioch ,CA
Summary
Dynamic Patient Support Associate with a proven track record at San Lucas Pediatric Clinic, enhancing patient satisfaction through effective communication and meticulous documentation. Skilled in data entry and problem-solving, I successfully reduced no-show rates by implementing proactive appointment reminders, demonstrating my commitment to quality care and operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Support Associate
San Lucas Pediatric Clinic
Sacramento, CA
09.2023 - 12.2025
- Assisted in maintaining electronic health records, ensuring compliance with data privacy regulations and accuracy standards.
- Monitored patient feedback regularly, identifying areas for service enhancement and contributing to quality improvement initiatives.
- Reduced no-show rates through diligent appointment reminders via phone calls or email notifications according to client preferences.
- Maintained accurate patient records by diligently updating electronic health systems.
- Provided excellent customer service to patients and medical staff.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Merchandise Associate
HomeGoods
Brentwood, CA
12.2022 - 05.2023
- Organized merchandise displays to enhance visual appeal and promote sales.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Collaborated with team members to streamline restocking processes for efficiency.
- Trained new associates on operational procedures and customer service standards.
Server
Olive Garden
Pittsburg, CA
07.2022 - 12.2022
- Delivered exceptional customer service to enhance dining experience and foster guest loyalty.
- Assisted in training new team members on menu knowledge and service standards.
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently while maintaining attention to detail and guest satisfaction.
Education
Associate of Science - Surgical Technologist
Contra Costa Medical Career College
Antioch, CA05.2026
Skills
- Patient confidentiality
- Documentation accuracy
- Medical terminology
- Data entry proficiency
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Punctual and hardworking
- Calm and effective under pressure
- Multitasking
- Excellent communication
- Organizational skills
- Active listening
Certification
BLS Certification
Languages
Spanish
Full Professional
Timeline
Patient Support Associate
San Lucas Pediatric Clinic
09.2023 - 12.2025
Merchandise Associate
HomeGoods
12.2022 - 05.2023
Server
Olive Garden
07.2022 - 12.2022
Associate of Science - Surgical Technologist
Contra Costa Medical Career College