Samantha Barton
Granite City,IL
Summary
Detail-oriented professional with extensive experience in patient data management, appointment scheduling, and customer service. Proficient in Meditech software, insurance verification, and HIPAA compliance, dedicated to enhancing patient care through efficient processes. Eager to contribute as a Patient Service Representative by leveraging strong organizational and communication skills to support seamless healthcare operations. Committed to fostering a positive patient experience while ensuring adherence to industry standards.
Overview
20
20
years of professional experience
Work History
Patient Support Associate
Anderson Medical Group
08.2024 - Current
- Managed multiple tasks simultaneously while meeting daily deadlines.
- Handled confidential patient data according to HIPAA regulations.
- Trained new Patient Support Representatives on policies and procedures related to their role.
- Answers all incoming calls, routing to the appropriate party if necessary in an efficient and courteous manner
- Schedules appointments over the phone for patients and verifies insurance and other demographic information
- Documenting medical questions from patients in Meditech
- Processes all inbound faxed documents
- Returns patient phone calls in a timely, and efficient manner
- Scans and links results into the patient’s chart and create workload tasks
- Processes, sorts and distributes all mail (Inbound and Outbound) for the medical offices
- Generated "good faith estimates" for patients who were self pay
- Performs other clerical responsibilities and projects as assigned
CUSTOMER SERVICE REPRESENTATIVE
LTI TRUCKING
04.2014 - 01.2024
- Accepting/declining freight through EDI, Lean Logistics / Ezopen, Farmland, Oracle and various other customer websites
- Scheduling the pickup and delivery Appts
- Soliciting freight from various customers and brokers
- Updating customer websites with appointment times
- Closing loads out in the customers websites
- Building the loads in McLeod system
- Answering customers emails or phone calls about their freight, giving them eta's to locations, letting them know when a load will be late and reason why its late.
- Use several spreadsheets, and update those as needed on google docs.
- Prepare correspondence, reports, and other documentation as required
Billing Clerk / Shop Invoicing
GROENDYKE TRANSPORT
12.2005 - 09.2013
- Answer phones and direct and take messages as necessary
- Greet, assist, announce and direct visitors to appropriate personnel
- Prepare correspondence, reports, and other documentation as required
- Check and enter freight bill information
- Coordinate administrative matters with terminal management
- Receive, distribute incoming mail
- Maintain files and records as required
- Enter all maintenance invoices, create P.O. numbers for invoices daily
- Get proper bill of lading information and freight bills to customers as requested
- Managed driver's paper logs, and entered them in a program rapid log.
Education
High School Diploma -
Granite City High School
Granite City07-2000
Skills
- Meditech software
- Detail Oriented
- Data Entry
- Appointment scheduling
- Attention to detail
- Vet Receptionist
- HIPAA compliance
- Patient confidentiality
- Insurance verification
- Medical terminology
- Customer service
- Multitasking Abilities
- Organizational skills
- Excellent communication
- Adaptability and flexibility
- Reliability
ACTIVITIES
AMERICAN HEART ASSOCIATION- HEART WALK The Heart Walk is the American Heart Association's premier event for raising funds to save lives from this country's No. 1 and No. 5 killers - heart disease and stroke
Timeline
Patient Support Associate
Anderson Medical Group
08.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
LTI TRUCKING
04.2014 - 01.2024
Billing Clerk / Shop Invoicing
GROENDYKE TRANSPORT
12.2005 - 09.2013
High School Diploma -
Granite City High School