LaTanya Dade
Crete,IL
Summary
Seasoned Credit Analyst offering 18 years' expertise in billing and collections. Successful in driving continuous improvement by streamlining billing and cash flow processes. Effective in developing best practices to manage aged receivables and optimize collections outreach. Seeking to leverage background to take next career step with growing startup organization.
Overview
20
20
years of professional experience
Work History
Patient Account Representative
Conifer Health Solutions LLC
03.2019 - Current
- Assist with negotiations of settlement offers between the facility and the insurance carrier
- Handling of high dollar Workers' Compensation claims
- Reviewed invoices, payment requests, advance requests, expense reimbursements and proper coding, prior to approval
- Utilized ACE to manage and confirm patient data, such as insurance, demographic and medical history information
- Communicated effectively with staff, and insurance companies by email and telephone
- Kept accurate log of all requests for medical information and records
- Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information
- Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement
- Assisted with the creation of the Workers' Compensation job aid
- Trained new hires
Senior Collector
Enova International
06.2014 - 02.2019
- Reduced aged accounts by collecting on approximately 100+ accounts daily
- Created repayment plans based on account holders' financial status
- Recovered lost revenue by persistently reaching out to customers with past due accounts
- Followed fair debt practices and regulatory guidelines when managing collections process
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances
- Trained new team members on scripts, company services, and performance strategies
Debt Collector
Municipal Collections of America
07.2010 - 04.2013
- Answered inbound calls and made outbound calls to collect on past due municipal accounts
- Negotiated payment plans for the release of suspended driver's licenses
- Documented all issues, resolution, and follow up actions
- Complied with the regulations set forth by the FDCPA
- Worked in call center environment handling manual and automatically dialed outbound calls
- Handled 75+ outbound and inbound calls daily with goal of collecting owed debt
- Processed payments and applied to customer balances
Human Resources Recruiter
First Assist Inc.
08.2006 - 01.2010
- Hired Registered Nurses and Allied Health Staff Members
- Maintained service agreements with billing and employee rates
- Assisted with payroll preparation and entered data into cumulative payroll document
- Negotiated contracts
- Collected on outstanding debts owed to the agency
- Obtained criminal background checks and drug screenings
- Sourced candidates via variety of methods, including social media platforms and job boards
- Reviewed job applications to identify, vet and recommend optimal candidates
- Helped to set up employee benefits, including medical, dental and life insurance
- Assisted Staffers with scheduling employees
Credit Analyst
GMAC
06.2004 - 01.2006
- Accountable for the handling of Consumer Auto Loans, Leases, and Commercial Accounts
- Maintained files for repossession approval
- Collections on outstanding loans 30 days plus
- Prepared routine legal correspondence for attorney partners
- Skip traced for location of past due customers
- Made decisions and recommendations about extending lines of credit
- Minimized accounts receivable collections and reconciled customer billings and statements
- Placed customer accounts on hold due to past due payments
- Performed administrative tasks such as record keeping, writing correspondence and gathering materials
- Reviewed collection reports to determine status of collections and amounts of outstanding balances
Education
Associate of Applied Science -
South Suburban College
South Holland, IL2011
Phlebotomy
Elim Outreach Training Center
Homewood, IL2006
Certified Nursing Assistant
Elim Outreach Training Center
Homewood, IL2006
Ward Clerk
Medical Career Institute
Chicago, IL06.1997
Skills
- Account management
- Repayment negotiations
- Skip tracing
- Collections regulatory guidelines
- Aged account reporting
- Team leadership
- Medical terminology
- Billing statement review
- Medicare and Medicaid process
- Insurance verification
- Charting and clinical documentation
- New hire training
- Accounts payable and receivable
- Call center experience
- Recruitment
- Maintaining files
- HR policies
- Scheduling
- Payment posting
- Athena Software
- Meditech Software
- CareTracker Software
- EPIC Software
- Microsoft Excel
Timeline
Patient Account Representative
Conifer Health Solutions LLC
03.2019 - Current
Senior Collector
Enova International
06.2014 - 02.2019
Debt Collector
Municipal Collections of America
07.2010 - 04.2013
Human Resources Recruiter
First Assist Inc.
08.2006 - 01.2010
Credit Analyst
GMAC
06.2004 - 01.2006
Associate of Applied Science -
South Suburban College
Phlebotomy
Elim Outreach Training Center
Certified Nursing Assistant
Elim Outreach Training Center
Ward Clerk
Medical Career Institute
Similar Profiles
Esperanza SaulsEsperanza Sauls
Patient Access Representative III at Conifer Health Solutions LLCPatient Access Representative III at Conifer Health Solutions LLC
TERRI SPILDETERRI SPILDE
Financial Counselor at Conifer Health Solutions LLCFinancial Counselor at Conifer Health Solutions LLC
Brittney TumidanskiBrittney Tumidanski
Patient Access Rep III at Conifer Health Solutions LLCPatient Access Rep III at Conifer Health Solutions LLC