Angela Cortes
Olympia,WA
Summary
Dynamic leader with extensive experience at Burlington, excelling in retail inventory management and customer relations. Spearheaded initiatives that reduced markdowns by optimizing inventory processes. Adept at team leadership, fostering high performance and satisfaction. Proven track record in enhancing store operations and driving sales growth through strategic merchandising and problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Burlington
Lacey, WA
03.2024 - Current
- Managed daily operations to ensure adherence to company policies.
- Managed inventory levels, optimizing stock availability and reducing excess merchandise.
- Trained and mentored new staff on customer service excellence and store protocols.
- Implemented visual merchandising standards enhancing product presentation and driving sales.
- Oversaw daily operations ensuring compliance with company policies and procedures.
Operations/Service Manager
Burlington
Lacey, WA
08.2022 - 03.2024
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, coordinating restocking efforts to meet customer demand.
- Streamlined workflow processes, enhancing team efficiency and productivity.
- Trained and mentored staff on operational best practices and service standards.
Merchandise Manager IV
Burlington
Auburn, WA
09.2021 - 08.2022
- Managed visual merchandising standards to enhance in-store customer experiences and drive sales growth.
- Led team meetings to communicate updates, gather feedback, and align objectives for ongoing merchandise initiatives.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
- Developed and maintained strong relationships with vendors to secure exclusive product offerings and favorable terms.
- Reduced markdowns by optimizing inventory management processes and implementing demand forecasting techniques.
Selling Floor Supervisor
Burlington
Lacey, WA
12.2020 - 09.2021
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored staff on customer service excellence and operational standards.
- Monitored inventory levels, coordinating restocking efforts to maintain optimal product availability.
- Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
- Conducted regular performance evaluations, providing constructive feedback to foster team development.
Receiving Supervisor
Burlington
Lacey, WA
09.2018 - 12.2020
- Oversaw receiving operations, ensuring accurate documentation of incoming merchandise.
- Streamlined workflow by optimizing space utilization in receiving area.
- Monitored team performance, providing feedback to enhance productivity and accuracy.
- Developed training materials for new hires, focusing on best practices in receiving procedures.
- Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
- Ensured safe working environment by enforcing safety protocols, leading toolbox talks, and providing necessary personal protective equipment.
- Developed strong relationships with carriers, resulting in improved communication and timely deliveries of inbound shipments.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Education
High School Diploma -
Chic Leschi
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Team leadership
Team leadership and coaching
Store merchandising
Retail inventory management
Shift scheduling
Languages
English
Full Professional
Timeline
Store Manager
Burlington
03.2024 - Current
Operations/Service Manager
Burlington
08.2022 - 03.2024
Merchandise Manager IV
Burlington
09.2021 - 08.2022
Selling Floor Supervisor
Burlington
12.2020 - 09.2021
Receiving Supervisor
Burlington
09.2018 - 12.2020
High School Diploma -
Chic Leschi