Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
finding resources for clients such as food, housing, transportation
set up and drive clients to SS, Doctors appointment, securing housing, providing food and clothing assistance, paying utilities and rent while assisting clients to find jobs tailored to their skill sets.
Updated case files, notes, and assessments daily.
Conducted home inspections, family plans and goals. monthly home visits with each client
Server/Cocktail Server/Bartender
On The Border
06.2023 - 04.2024
817-438-4560
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bussed and reset tables to keep dining room and work areas clean.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Cultivated warm relationships with regular customers.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Assisted in setting up part of kitchen and take down at closing.
Assisted cook line to set up fajita and sides on occasion
Assisted in Dish Washing restaurant plates and supplies
Prepped catering meals, portioned, delivered, setup, take down and conducted buffet style caterings
responsible for driving company vehicle to deliver and cater events.
Worked to go orders, prepping, packing, and interacting with customer. Handled Money transactions and phone calls for to go orders
Case Manager
Arrow Family and Children Ministries
11.2022 - 04.2023
817-672-2300
Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Developed and implemented comprehensive case management plans to address client needs and goals.
Partnered with physicians, family and team supervisor to develop and implement individualized care plans and ensure safety of child
Conducted monthly visits to family homes (up to 2 hrs drive) ensuring all fire arms were kept appropriately as indicted in company handbook and laws of texas.
Conducted Compliance reports which entailed foster parents had to keep safety plans, fire extinguishers, and compliance paper work up to date.
Home safety checks entailed walking the home checking for locked cabinets, children's bedrooms, and speaking with the child one on one.
child interview entailed sitting one on one with child to ensure safety, meals at home, school progress, friends and overall ensure health.
parent interviews entailed sitting with the parents to make sure proper documentation was up to date at school, with physicians, how school is going, family life, and possible behavior issues if applicable.
updated clients folder with notes and proper documentation.
Server
Buffalo Wild Wings
08.2022 - 11.2022
817-283-9464
Maintained a clean and orderly dining area for an enjoyable guest experience.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Explained menu items and suggested appropriate options for food allergy concerns.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
Pre bussed tables and set up after each guest
Preformed opening and closing job duties which also included setting up to go and cold bar in the kitchen for sides
Handled multiple tables at once while maintaining positive client satisfaction
Human Resources Assistant
Ted E's Kitchen
06.2020 - 07.2022
972-740-9402
Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
Filed paperwork, sorted, and delivered mail and maintained office organization.
Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
Set up new employee training schedules for new hires.
Screened applicant resumes and coordinated both phone and in-person interviews.
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
Improved hiring quality by developing detailed job descriptions and selection criteria.
Assisted in Coordinating with external recruiters to fill vacancies efficiently, aligning talent acquisition with organizational needs.
Conducted the hiring process for certain locations for international students of campus to work within the Laws distance of place of study
Set up and conduct interviews
Assisted new hires with new hire documentation, I-9, W-2, any questions, concerns
Developed and maintained HR policies and procedures.
Checked references for potential candidates.
Cahier, Bartender, Builder, Expo
Ted E's Kitchen
08.2017 - 07.2022
972-740-9402
Greeted customers entering store and responded promptly to customer needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash,Debit, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Bartender on most nights with alternating sift of cashier and builder in the kitchen
In charge of Builder station, comprised of building each plate and handing off to expo for delivery to table.
Re-stock, set up and take down of builder station
Ensured each burger, plate, item was presentable and accurate according to order
Expo was handing each order taking it to the pick up counter or delivering to guest personally.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Conducted end of sift report to manager and drawer counted and pre-set
Internship
T.O.R.I Texas Offenders Reentry Initiative
01.2022 - 01.2022
Summer Semester
Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Sorted and organized files, spreadsheets, and reports.
Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
Conducted orientation for new released ex-offenders,
Assisted staff in recording case notes on database
Assisted staff members in presenting new information in orientation conducted both in person and online via zoom.
Internship
Catholic Charities of Dallas
08.2021 - 12.2021
Fall Semester Full Time
Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Conducted New client orientation for incoming clients to the country
Assisted in enrolling new clients to ESL classes conducted via zoom with the company
Assisted in Teaching the ESL classes to incoming new clients
Sent out reminders to clients
Answered department phone calls and re routed calls appropriately
Created an example case file as should be for new hire staff and interns to understand and be able to help each other more. This created more efficient results with new interns and staff was able to pass this along implementing it into their new system
Attended staff meetings, presentations and trainings
Assisted staff members in case file notes, updating notes, client financial records and any other documents needing to be transferred from paper files to the new online system
Case Manager, Department of Disaster & Relief
Catholic Charities of Dallas
06.2020 - 05.2021
972-740-9402
Maintained communication between clients and case managers through consistent follow-ups and progress updates
Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Coordinated essential services for clients such as TRR (texas rent relief) and other local sources to support client during COVID times for rental assistance
Supported clients in enrolling in the diaster and relief program in order to provide rental and utility assistance.
Maintained up to date logs, financial records, and notes daily
Reached out to each client every other day to ensure safety and well being as well as updates to rent and utility assistance
Ensured timely return of documents needed for assistance programs
Reached out and build relationships with various landlords and companies to pay for various clients.
Maintained timely communication with co workers and team lead who signed off on checks the case manager sends out to landlords and electric companies
Early Preschool Lead Teacher
Primrose Schools at Hidden Lakes
02.2018 - 12.2019
817-337-4666
Planned and prepared activities for students.
Built strong relationships with parents, providing regular updates on student progress and addressing concerns promptly.
Promoted a positive classroom environment, fostering respect, empathy, and teamwork among students.
Provided open and loving environment where children direct learning process.
Applied play-based strategies to provide diverse approaches to learning.
Adopted technological advancements that engaged and empowered children.
Monitored students' academic, social, and emotional progress and recorded in individual files.
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Administered assessments for each child and tracked results.
Developed strong rapport with each child individually, ensuring their emotional well-being within the preschool setting while fostering an inclusive community.
Implemented behavior management strategies effectively reducing disruptions during instructional time while promoting a positive learning atmosphere.
Maintained accurate records of student performance data using assessments and milestones met by individual clients
Attended monthly staff meetings which we learned new techniques, updated director of class progress report
Gymnastics Coach
Topflight Gymnastics
01.2017 - 01.2018
817-481-8188
Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
Coordinated with other instructors and coaches to determine student advancement and progress.
Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
Instructed individual and group classes to customize needs and emphasize proper technique and safety.
Cultivated a positive team environment by promoting sportsmanship and mutual respect among athletes.
Promoted stretching, mobility work, and proper form to help athletes safely build strength.
Conducted monthly progress reports to track students progress
Developed and implemented new drills and activities to increase student engagement and growth.
Kept up to date with proper certifications and monthly skill training with higher trainers
Hands on training and assistance to students
Sales Representative
Cutco Knives DFW Location
01.2016 - 01.2018
817-803-0027
Worked off a referral phone call recommendation
Set up demos for potential clients
Made daily phone calls ro reach prospective clients
Generated additional sales opportunities with upselling and cross-selling techniques.
Expanded customer base through cold calling, networking, and relationship building.
Conducted product demonstrations to educate customers on features of the sharpest knifes
Care Giver
Private Family Client
05.2015 - 08.2015
Child Caregiver
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Assisted Children with summer reading assignments
Assisted with meal preparation, and light house work
prepped dinner and put children to bed as needed
arrived before children would wake up to prepare breakfast and begin the day
Education
Master's - Social Work
University of Texas At Arlington
Bachelors - Social Work
University of Texas At Arlington
Arlington, TX
12.2021
Associate of Arts - Associates of Arts
Tarrant County College (Northeast Campus)
01.2020
High School Degree -
Trinity High School
Euless, TX
06.2017
Skills
Experience working with children in all ages
Positive role model
Fast typer-45 words per min
Restaurant skills (All Aspects)
Bilingual
Quick learner
Hospitality/Customer Service skills
Previous experience in case management
Accomplishments
Dean’s list-TCC- fall 2020
Dean’s list-UTA Spring 2021, Summer 2021, fall 2021, Summer 2022