Angela Coursey

• Measured vital signs to prepare patients for examination.
• Interviewed and engaged patients to obtain medical history and chief complaints.
• Responded to patient callbacks and submitted prescription refill requests.
• Educated patients about medications, procedures, and physicians' instructions.
• Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
• Participated in team meetings to improve workflows and contribute to improving patient population outcomes.

• Coordinated patient care plans with healthcare providers and families.
• Conducted regular assessments of resident health and well-being.
• Ensured that all documentation is completed accurately according to state regulations.
• Assisted clients in developing and achieving short-term and long-term goals.
• Offered emotional support to help patients cope with stressors associated with their illness or disability.

• Interviewed and engaged patients to obtain medical history, chief complaints, and vital signs.
• Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
• Relayed messages from patients to physicians about concerns, condition updates, or refill requests to facilitate treatment.
• Aide in the diagnosis and treatment of urinary illnesses and diseases for patients with urinary frequency and overactive bladder.
• Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery, and reducing compliance issues.

• Assist physicians by preparing patients for procedures, including EKGs, glucose testing, vital signs, and scheduling appointments with specialists as well as preventative testing.
• Interview and engaged patients to obtain medical history, chief complaints and medication reconciliation.
• Act a as liaison between physician and patient, answering questions and delivering test results.
• Keep facility stocked with necessary supplies, equipment and instruments.
• Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.

• Administered first aid treatment or life support in prehospital settings.
• Communicated with dispatchers or treatment center personnel to exchange information and arrange patient intake.
• Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.
• Observed, recorded and reported patients' condition or injury and treatment provided.
• Monitored and replenished ambulance supplies, maintaining well-stocked inventory and properly functioning equipment.
• Operated ambulance to and from scenes and emergency facilities, responding to dispatch calls for emergent medical assistance.

Medical Records Clerk

Dorchester General Hospital

Cambridge, MD 21613

• Maintained complete confidentiality in accordance with organization and legal requirements.
• Maintained 100% compliance with all hospital and government regulations.
• Verified record copies before handing each over to check for and remove unnecessary details.
• Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
• Pulled patient records and transferred information to appropriate parties.

Medical Assistant

Shore Family Practice

Denton, MD 21629

• Conducted patient interviews to gather health history, vital signs and information about current medical issues.
• Kept facility stocked with necessary supplies, equipment and instruments.
• Assisted patients in preparation for examinations, assessing and recording vital signs.
• Improved patient care and daily task efficiency resulting in smoother operations.
• Maintained clean and organized work area with adequate supplies and reagents.
• Secured patient information and maintained patient confidence by completing and safeguarding medical records.

• Documented calls in reports detailing incident type and course of treatment.
• Operated emergency vehicles with caution to keep patients, public and first responders safe.
• Remained level-headed and proactive during emergency situations.
• Demonstrated dedication to providing quality care through continued training and education.
• Assessed emergency situations and prioritized medical care for patients.
• Rendered direct patient care by stabilizing patients and determining course of action based on triage.
• Monitored patients from scene to hospital transfer while conducting in-transit care.

• Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
• Interviewed, trained, and supervised up to 4 employees, including 1 supervisor, to achieve sales goals as well as catered to the desires and wishes of my customers tp maintain club membership.
• Owned and managed daily operations of women's fitness business, including supervising employees and providing onsite training and continuing education to staff.
• Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
• Showed members how to complete exercises and use machines properly and safely.
• Exceeded customer satisfaction by finding creative solutions to problems.

• Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
• Communicated with clients to determine goals and performed client assessments.
• Developed and maintained excellent member relationships to promote facility offerings and assist with health or exercise questions.
• Showed members how to complete exercises and use machines properly and safely.
• Greeted and encouraged feedback from customers to implement in-store operational changes.
• Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
• Trained employees on additional job positions to maintain coverage of roles at all times.

• Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy and glucose testing.
• Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
• Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
• Sterilized medical instruments to streamline procedural use.
• Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
• Collaborated with local pharmacies to resolve and clarify issues with patient medication.
• Escorted patients to examination rooms and documented medical histories.
• Assisted patients in preparation for examinations, assessing and recording vital signs.