Rafaela Heredia
Palmdale,CA
Summary
Knowledgeable Medical Assistant with an exceptional background of over 17+ years handling fast-paced clinical environments back and front office. Assisting interdisciplinary team, x-ray techs and management team. Took leadership on office flow and orienting new hires. Able to work independently.
Overview
18
18
years of professional experience
Work History
Medical Assistant - Urgent Care/Primary Care
Providence Medical Institute
01.2013 - Current
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Performed EKGs, urinalysis and venipuncture for multiple patients daily.
- Followed laboratory guidelines for handling biological specimens.
- Prepared, processed and analyzed lab samples.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Checked patients in and out for appointments and collected co-payments.
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict HIPAA guidelines.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications
- Managed over 50 patient care and calls.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans
Medical Assistant - Urgent Care/Primary Care
Shin-Pin Ho, MD
09.2006 - 01.2013
- Measured vital signs and took medical histories to prepare patients for examination.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Relayed messages from patients to physicians about concerns, condition updates to facilitate treatment.
- Educated patients about medications, procedures and physician's instructions.
- Cleaned and maintained medical equipment following procedures and standards.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Managed over 50 patient care and calls per day.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
Education
Medical Assisting Certificate
Clarita Career College
Santa Clarita, United States08.2005
Skills
- Front Desk Operations
- Epic Systems
- HIPAA Compliance
- PPE Compliance
- Safety Procedures
- Treatment Room Preparation
- Specimen Testing and Analysis
- Operating EKG Equipment
- Venipuncture and Phlebotomy
- Wound Care and Irrigation
- Suture Removal
- First Aid/CPR/BLS
- Proper Sterilization Techniques
- Medication Administration
- Diagnostic Testing
- Cleaning and Sanitizing
- Inventory Restocking
- Ear Lavage
- Bilingual
Timeline
Medical Assistant - Urgent Care/Primary Care
Providence Medical Institute
01.2013 - Current
Medical Assistant - Urgent Care/Primary Care
Shin-Pin Ho, MD
09.2006 - 01.2013
Medical Assisting Certificate
Clarita Career College
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