Laura Mullins
Mount Sterling,Kentucky
Summary
Medical office professional with strong background in supporting healthcare teams and optimizing patient flow. Proven ability to manage administrative tasks while ensuring smooth operations and excellent patient care. Known for teamwork, adaptability, and maintaining confidentiality.
Diligent representative with solid foundation in managing patient interactions and administrative duties within medical office. Successfully coordinated appointment scheduling and maintained patient records with high accuracy. Demonstrated expertise in effective communication and problem-solving to enhance patient satisfaction.
Diligent Medical Office Representative with solid foundation in managing patient interactions and administrative duties within medical office. Successfully coordinated appointment scheduling and maintained patient records with high accuracy. Demonstrated expertise in effective communication and problem-solving to enhance patient satisfaction.
Experienced with managing patient appointments and administrative functions in medical setting. Utilizes effective communication and organizational skills to improve workflow and patient experience. Track record of maintaining accurate records and providing excellent customer service.
Professional with strong background in medical office administration, prepared for role in healthcare setting. Demonstrates effective team collaboration and focus on achieving results. Known for reliability, adaptability, and strong organizational skills. Excels in patient communication, appointment scheduling, and managing medical records.
Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Hardworking M.O.R brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than eight years.
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in EPIC and EPIC gold.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
10
10
years of professional experience
Work History
Medical Office Representative (Primary Care)
CHI Saint Joseph Health
Mount Sterling, KY
03.2026 - Current
- Coordinated patient scheduling and referrals to optimize clinic flow and enhance patient satisfaction.
- Managed insurance verification processes, ensuring accurate coverage details for patients.
- Implemented electronic health record (EHR) updates to improve data accuracy and accessibility.
- Trained new staff in office procedures and patient interaction protocols to maintain service quality.
- Developed streamlined communication channels between departments to facilitate timely information exchange.
- Addressed patient inquiries and concerns with professionalism, fostering positive relationships within the community.
- Monitored compliance with healthcare regulations, contributing to improved operational standards and practices.
- Led initiatives to enhance front-desk efficiency, reducing wait times and improving overall patient experience.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Answered phone calls and messages for two physician Primary Care medical facility, scheduling appointments, and handling patient inquiries.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Managed office bookkeeping with insurance billing and patient payments.
- Received and routed laboratory results to correct clinical staff members.
- Conducted patient intake interviews, recording and documenting relevant information.
- Assisted physicians with timely completion of paperwork, allowing them to focus on providing quality patient care.
- Ensured compliance with HIPAA regulations through diligent management of confidential patient information.
- Promoted teamwork within the office by proactively assisting colleagues when needed, fostering a supportive work environment.
- Strengthened relationships with insurance companies by professionally handling billing inquiries and resolving issues promptly.
- Contributed to the practice''s growth by consistently going above and beyond in all areas of responsibility, earning recognition from management for exceptional performance.
- Maintained a clean, organized waiting area to create a welcoming environment for patients and visitors.
- Provided outstanding customer service that resulted in high levels of patient satisfaction through prompt attention to their needs.
- Collaborated with office staff to streamline administrative processes, improving overall efficiency within the practice.
- Enhanced provider productivity through efficient organization of examination rooms, supplies, and equipment inventory management.
- Contributed to a positive patient experience by addressing concerns and answering questions in a professional manner.
- Effectively managed high-stress situations while maintaining professionalism under pressure, ensuring a positive experience for both patients and staff.
- Streamlined office workflow for increased efficiency through proper filing of medical records and documentation.
- Supported continuity of care by recording accurate patient information during intake sessions and updating electronic health records accordingly.
- Coordinated referrals to specialists, ensuring patients received the appropriate care in a timely manner.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and check-in procedures.
- Reduced wait times for patients by effectively prioritizing tasks and utilizing strong multitasking skills.
- Improved accuracy in insurance verification, resulting in reduced claims denials and faster reimbursements.
- Expedited prescription refills for patients by promptly communicating requests to healthcare providers.
- Facilitated smooth communication between patients and healthcare providers, effectively acting as a liaison for both parties.
- Increased revenue collection by accurately processing copays and deductibles at the time of service.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for two physician Orthopedics/Primary Care medical facility, scheduling appointments, and handling patient inquiries.
Medical Office Representative (Orthopedics)
CHI Saint Joseph Health
Mount Sterling, KY
11.2024 - 03.2026
- Managed patient scheduling and appointment coordination to optimize office workflows.
- Facilitated effective communication between patients, medical staff, and insurance providers.
- Processed insurance claims and verified patient eligibility for services.
- Implemented electronic health record systems to enhance data accuracy and accessibility.
- Trained new staff on office procedures and customer service protocols.
- Resolved patient inquiries and concerns with professionalism and empathy, ensuring satisfaction.
- Monitored inventory levels of medical supplies to prevent shortages and support operations.
- Assisted in developing office policies that improved operational efficiency and patient experience.
- Assisted physicians with timely completion of paperwork, allowing them to focus on providing quality patient care.
- Ensured compliance with HIPAA regulations through diligent management of confidential patient information.
- Promoted teamwork within the office by proactively assisting colleagues when needed, fostering a supportive work environment.
- Strengthened relationships with insurance companies by professionally handling billing inquiries and resolving issues promptly.
- Contributed to the practice''s growth by consistently going above and beyond in all areas of responsibility, earning recognition from management for exceptional performance.
- Maintained a clean, organized waiting area to create a welcoming environment for patients and visitors.
- Provided outstanding customer service that resulted in high levels of patient satisfaction through prompt attention to their needs.
- Collaborated with office staff to streamline administrative processes, improving overall efficiency within the practice.
- Enhanced provider productivity through efficient organization of examination rooms, supplies, and equipment inventory management.
- Contributed to a positive patient experience by addressing concerns and answering questions in a professional manner.
- Effectively managed high-stress situations while maintaining professionalism under pressure, ensuring a positive experience for both patients and staff.
- Streamlined office workflow for increased efficiency through proper filing of medical records and documentation.
- Supported continuity of care by recording accurate patient information during intake sessions and updating electronic health records accordingly.
- Coordinated referrals to specialists, ensuring patients received the appropriate care in a timely manner.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and check-in procedures.
- Reduced wait times for patients by effectively prioritizing tasks and utilizing strong multitasking skills.
- Improved accuracy in insurance verification, resulting in reduced claims denials and faster reimbursements.
- Expedited prescription refills for patients by promptly communicating requests to healthcare providers.
- Facilitated smooth communication between patients and healthcare providers, effectively acting as a liaison for both parties.
- Increased revenue collection by accurately processing copays and deductibles at the time of service.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared and processed patient referrals and transfer requests.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Answered phone calls and messages for twelve physician Orthopedics medical facility, scheduling appointments, and handling patient inquiries.
- Answered phone calls and messages for twelve physician Orthopedic medical facility, scheduling appointments, and handling patient inquiries.
- Answered phone calls and messages for twelve physician Orthopedics/Primary Care medical facility, scheduling appointments, and handling patient inquiries.
Purchasing Specialist
CHI Saint Joseph Hospital
Mount Sterling, KY
03.2024 - 11.2024
- Streamlined procurement processes to enhance efficiency in supply chain operations.
- Negotiated contracts with vendors, resulting in cost savings and improved quality of supplies.
- Developed and maintained strong vendor relationships to ensure timely delivery of medical products.
- Analyzed market trends to forecast demand and adjust purchasing strategies accordingly.
- Collaborated with clinical staff to identify current and future inventory needs for patient care.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Enhanced supplier relationships through effective communication and negotiation tactics, leading to improved contract terms.
- Negotiated favorable payment terms with suppliers, improving cash flow management for the organization.
- Managed purchase orders from initiation to closure, ensuring accuracy and adherence to established policies and procedures.
- Resolved discrepancies between invoices and purchase orders in a timely manner, maintaining strong financial controls within the department.
- Contributed to risk management efforts by identifying potential supply chain disruptions and developing contingency plans accordingly.
- Identified cost-saving opportunities with thorough analysis of market trends and supplier capabilities, achieving significant budget reductions.
- Managed procurement processes for medical supplies, ensuring timely availability and compliance with hospital standards.
Inside Sales Manager
Wastequip Manufacturing Company
Mount Sterling, Kentucky
01.2022 - 01.2024
- Sales management
- Account management
- Sales
- Customer Service
- Maintain Customer Relationships
- Manage Dealer & OEM Accounts
- Managed between ten & twenty sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Secured new accounts by strategically pursuing leads, generating over $100,000 in revenue monthly.
- Surpassed sales goals by 10%-20% annually with implementation of diverse sales tools and strategies.
- Developed training programs for new sales representatives, enhancing onboarding efficiency and product knowledge.
- Analyzed market trends to identify growth opportunities, refining sales tactics and boosting competitive positioning.
- Conducted regular performance evaluations, providing constructive feedback that improved team productivity and morale.
- Trained new inside sales representatives, resulting in improved team performance and increased sales results.
- Improved customer retention rates by addressing client concerns promptly and providing tailored solutions.
- Analyzed market trends to identify opportunities for product expansion and target audience growth.
- Increased sales revenue by implementing effective inside sales strategies and techniques.
- Optimized lead qualification processes by refining criteria used in identifying high-potential prospects, increasing efficiency in targeting efforts.
- Designed survey method to evaluate inside sales team.
- Managed accounts to retain existing relationships and grow share of business.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Organized promotional events and interacted with community to increase sales volume.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
Territory Sales Supervisor
T-Roc
Mount Sterling, Kentucky
07.2019 - 12.2021
- Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.
- Resolve customer complaints regarding sales and service.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Represent company at trade association meetings to promote products.
- Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
- Review operational records and reports to project sales and determine profitability.
- Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
- Monitor customer preferences to determine focus of sales efforts.
- Determine price schedules and discount rates.
- Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
- Developed and implemented training programs to improve team performance and efficiency.
- Analyzed market trends to identify opportunities for growth within assigned territories.
- Built strategic partnerships with industry influencers and thought leaders, leveraging their networks to expand our brand reach within the territory.
- Analyzed competitor activity within the territory, adjusting strategies as necessary to maintain a competitive edge in the marketplace.
- Established a reputation as an industry expert by attending conferences and seminars relevant to our product lines, further solidifying our company''s position as a leader in our field.
- Developed creative solutions for resolving customer complaints or issues that arose during account management activities, maintaining high levels of satisfaction among all parties involved.
- Organized engaging trade shows and special events within the territory, showcasing company products and generating interest among potential buyers.
- Championed the adoption of new technologies and software solutions that streamlined our sales processes, resulting in increased efficiency and productivity for the entire team.
- Reviewed daily metrics of account executives to evaluate strengths and weaknesses.
- Played an integral role in driving organizational growth by consistently surpassing established sales targets, contributing meaningfully to overall company success.
- Increased sales revenue by implementing strategic territory plans and building strong relationships with clients.
- Led territory sales strategies to achieve and exceed quarterly revenue targets.
- Trained and mentored team members to enhance product knowledge and sales techniques.
Inside Sales Representative
Aaron's, Inc.
Mount Sterling, Kentucky
05.2016 - 06.2019
- Arrange and direct delivery and installation of products and equipment.
- Obtain credit information about prospective customers.
- Recommend products to customers, based on customers' needs and interests.
- Negotiate details of contracts and payments.
- Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
- Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
- Plan, assemble, and stock product displays in retail stores, or make recommendations to retailers regarding product displays, promotional programs, and advertising.
- Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
- Provide customers with product samples and catalogs.
- Prepare drawings, estimates, and bids that meet specific customer needs.
- Answer customers' questions about products, prices, availability, product uses, and credit terms.
- Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
- Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.
- Monitor market conditions, product innovations, and competitors' products, prices, and sales.
- Check stock levels and reorder merchandise as necessary.
- Buy products from manufacturers or brokerage firms and distribute them to wholesale and retail clients.
- Negotiate with retail merchants to improve product exposure, such as shelf positioning and advertising.
- Prepare sales contracts and order forms.
- Developed and maintained strong customer relationships through proactive communication and follow-ups.
- Managed sales processes from lead generation to closing, ensuring customer satisfaction throughout.
- Analyzed sales data to identify trends, informing strategic decisions for future campaigns.
- Implemented process improvements that streamlined operations and increased efficiency in sales cycles.
- Managed friendly and professional customer interactions.
- Used CRM software to maintain detailed contact logs and account records.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
- Set up new accounts, established customer credit and set up payment methods.
- Facilitated improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies.
Education
High School - General Studies
Powell Valley High School
Big Stone Gap, VA01-2007
Some College (No Degree) - Business Administration And Management
Mountain Empire Community College
Big Stone Gap, VASkills
- 10 years Sales Experience
- 10 years Customer Service Experience
- Front desk operations
- HIPAA compliance
- Time management expertise
- Detail-oriented
- Insurance verification
- Patient care coordination
- Medical office procedures
- Appointment scheduling
- Medical billing and coding
- Electronic health records management
- Medical terminology proficiency
- Office administration
- Microsoft office
- Patient registration
- Electronic medical records
- HIPAA guidelines
- Appointment management
- Medical terminology
- Paperwork coordination
- Inpatient care
- Medical charting
- Pre-hospital care
Languages
Spanish
Limited Working
Interests
- Enjoy participating in yoga for overall physical and mental well-being
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Gardening
- Gym Workouts
- Getting involved in local advocacy groups to promote positive change in the community
- Backpacking and Hiking
- I enjoy helping others and giving back to the community
- Youth Development Programs
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Team Sports
- Playing Sports
- Kayaking
- Interior Design
- Fundraising Events
Timeline
Medical Office Representative (Primary Care)
CHI Saint Joseph Health
03.2026 - Current
Medical Office Representative (Orthopedics)
CHI Saint Joseph Health
11.2024 - 03.2026
Purchasing Specialist
CHI Saint Joseph Hospital
03.2024 - 11.2024
Inside Sales Manager
Wastequip Manufacturing Company
01.2022 - 01.2024
Territory Sales Supervisor
T-Roc
07.2019 - 12.2021
Inside Sales Representative
Aaron's, Inc.
05.2016 - 06.2019
High School - General Studies
Powell Valley High School
Some College (No Degree) - Business Administration And Management
Mountain Empire Community College