Angela Crider
West Jordan,Utah
Summary
- 2 years in office work environment
- Dynamic customer service professional experienced in both call center and customer service
- A self-Starter, strategic thinker, leader, and motivator that can leverage technology and business knowledge to consistently deliver results
- Record of providing exceptional customer service in a fast-paced environment. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Morgan Stanley
10.2023 - 04.2024
- Contract position - 6 months
- Customer interaction, assisting with banks and customers regarding issues with Debit card transactions
- Assisted banks with questions regarding CD interest rates
- Learned the Morgan Stanley 3d and 3dr system, as well as Salesforce.
Customer Service
Snap Finance
UT
10.2021 - 02.2023
- Worked in several applications
- Processed telephone requests for account information and application processing and communicate results to the customer
- Offered precise and up-to-date information about the range of deposit products available, helping customers make informed decisions about their financial choices
- Experienced in activating cards, virtual pay, disputes, daily balance, creating trouble tickets, etc
- Assisted in taking Loan calls, taking payments and setting up the 100-day payment option
- Assisted callers with late payments moved payments and rescheduled them
- Assisted Merchant callers who needed help with customer applications Special Handling Dispatch calls
- QAs 95% Ach 40 seconds 95% Adherence
- Certificates including security, Workday, CSR certificate.
Call Center Representative
Unisys Corporation
UT
01.2013 - 04.2021
- Committed to excellent customer service, both internal and external
- Taking pride in the quality of service performed
- Maintained detailed records and documentation related to account
- Assisted customers with Password resets, Network issues Ability to read 3.4 files.
Buyer
IHC
Salt Lake City, UT
01.2007 - 02.2009
- Worked as a buyer in an office environment.
- Spent time negotiating with suppliers regarding materials and products to obtain best pricing.
- Provided assistance to professionals by keeping close eye on inventory levels.
- Identified potential buyers through cold calling.
- Maintained supplier relationships to improve lead time, cost and quality.
- Liaised with accounting and vendors to minimize and clear up invoice discrepancies.
- Analyzed and completed supplier performance reviews, addressing corrective actions.
Travel Agent Consultant
- Currently working as a part-time travel agent consultant in my own office environment
- Website: https://www.evotravelagent.com/funtimes4u
Education
High School Diploma -
Carbon High School
UTSkills
- Computer skills
- Spreadsheets
- Meticulous
- Multitasking
- Teamwork
- Organizational skills
- Microsoft Excel
- Microsoft Word
- Windows
- Customer support
- Typing
- Call-center
- Highly adaptable
- Time Management
- Punctual
- Outbound and inbound calling
- Problem-Solving
- Customer Service
- Payment Collection
- Cash Handling
- Merchandise Restocking
- Telephone management
- Customer Satisfaction
- Customer inquiries
- POS System Operation
References
- Dianna Lynch, 801 577 8188
- Linda Hohosh, 801 556 4542
- Wendy Staley, 801 493 9649
- Melanie Baluski, 808 429-0231
Affiliations
- Currently building a You tube page
- I enjoy searching for houses as Investor
- I enjoy my dog walks
- RV travel and camping
Certification
- I have a notary certificate
- Certified travel agent
Timeline
Morgan Stanley
10.2023 - 04.2024
Customer Service
Snap Finance
10.2021 - 02.2023
Call Center Representative
Unisys Corporation
01.2013 - 04.2021
Buyer
IHC
01.2007 - 02.2009
Travel Agent Consultant
High School Diploma -
Carbon High School