ANGELA CROCKER
Basehor,KS
Summary
Results-driven professional with extensive experience in customer service, client relationship management, and talent acquisition. Proven ability to generate new business, manage client accounts, and facilitate seamless onboarding processes, leading to improved client retention and satisfaction. Detail-oriented with a strong focus on delivering high-quality service.
Overview
33
33
years of professional experience
Work History
Talent Acquisition Specialist
FEDEX GROUND
Lenexa, KS
05.2022 - 03.2026
- Directed full-cycle recruitment process for hiring needs in Greater Kansas City area, cultivating community relationships to strengthen talent pipeline.
- Conducted comprehensive interviews to assess candidate qualifications and fit.
- Collaborated with hiring managers to define job requirements and expectations.
- Partnered with senior leadership to forecast workforce needs and implement strategic hiring plans.
- Facilitated onboarding procedures to ensure smooth transitions for new hires.
- Prepared offer letters for successful candidates.
- Attended career fairs, networking events, and other recruiting activities to source potential leads.
- Contributed to internal investigation efforts and problem-solving initiatives.
- Oversaw HR administrative staff to ensure adherence to hiring processes.
- Interpreted and explained human resources policies, procedures and company benefits.
Agency Sales Specialist
AMERICAN FAMILY INSURANCE
Olathe, KS
03.2012 - 05.2022
- Generated new business in personal and commercial lines, sports camps, and special events through face-to-face cold calling and referrals, securing new clients and expanding referral partnerships.
- Managed client accounts and maintained strong relationships through effective communication and personalized service, resulting in increased client retention and satisfaction.
- Conducted thorough policy reviews to identify coverage gaps and recommend improvements, enhancing clients' understanding of their insurance needs.
- Collaborated with internal teams to deliver tailored solutions for clients.
- Handled client inquiries in a timely and effective manner, ensuring client satisfaction and exceptional customer service.
- Utilized exceptional verbal skills to engage customers in conversation and accurately assess needs and requirements to facilitate informed decision-making.
AEP Sales Specialist (Open Enrollment)
SELECTQUOTE SENIOR
Overland Park, KS
06.2018 - 01.2019
- Advised clients on Medicare Advantage and Supplement plans; cross-sold dental and vision plans, enhancing client satisfaction during open enrollment.
- Educated customers about product features and benefits to enhance understanding.
- Handled client inquiries with prompt responses, ensuring high levels of client satisfaction.
Marketing Representative
SERVPRO
Lawrence, KS
04.2010 - 03.2012
- Created marketing materials that effectively showcased SERVPRO's restoration services.
- Coordinated community outreach events that enhanced brand awareness.
- Managed social media accounts to engage customers and drive traffic.
- Acquired new sales leads and maintained customer relationships, provided training, promoted business with creative ideas, tracked monthly production, organized tradeshows, and upheld a positive, professional image.
Owner / Operator
MS. ANGIE’S DAYCARE
Shawnee, KS
02.2004 - 04.2010
- Owned and operated a home-based registered daycare, providing daily care for 6 children aged 3 to 9. Transported children to and from school and maintained a complex schedule.
- Coordinated daily operations and scheduling for children's care activities, ensuring seamless transitions and engagement.
- Developed age-appropriate curriculum and educational programs for children.
- Oversaw staff to maintain compliance with safety and health regulations, fostering a safe and nurturing environment.
Administrative Assistant for V.P. of Franchise Operations & Executive Director of HR
APPLEBEE’S INTERNATIONAL
Overland Park, KS
07.2003 - 01.2004
- Scheduled meetings and interviews; maintained calendars; arranged travel and hotel accommodations; prepared presentation material; read, prioritized and answered e-mails; composed correspondence; compiled and reviewed expense reports and invoices; handled internal and external mail; ordered office supplies; managed confidential material; assisted in the full-cycle recruitment process with franchise owners and their management team; supported internal and external investigations; and communicated regularly with the franchise operations team, franchise owners, and executive team.
Marketing Administrative Coordinator for Regional Marketing Manager
FEDERATED INSURANCE COMPANY
Overland Park, KS
10.1992 - 07.2003
- Scheduled meetings, hotel accommodations, and travel; compiled and reviewed weekly sales progress reports for 60 marketing representatives; tracked sales activities for 6 district marketing managers; composed correspondence; prepared presentation material; coordinated annual regional sales kick-off meeting; transcribed letters, memos, and performance and salary reviews; reviewed expense reports; prepared and conducted performance and salary reviews for administrative assistants; directed marketing leads; assisted with interviewing and hiring; supported internal and external investigations; addressed concerns from dissatisfied customers; coordinated and managed special projects; handled internal and external mail; prioritized and answered emails; managed incoming calls; provided ongoing support to district offices; communicated with all levels of internal and external personnel while handling confidential material daily.
Skills
- Full-cycle recruitment
- Employee onboarding
- Microsoft Office proficiency
- Problem solving
- Decision making
- Organizational skills
- Time management
- Leadership
- Attention to detail
- Relationship building
Education And Professional Development
- Emporia State University
- Garnett High School
- Property & Casualty Insurance License and Life & Health Insurance License
- Select Interview Training
Timeline
Talent Acquisition Specialist
FEDEX GROUND
05.2022 - 03.2026
AEP Sales Specialist (Open Enrollment)
SELECTQUOTE SENIOR
06.2018 - 01.2019
Agency Sales Specialist
AMERICAN FAMILY INSURANCE
03.2012 - 05.2022
Marketing Representative
SERVPRO
04.2010 - 03.2012
Owner / Operator
MS. ANGIE’S DAYCARE
02.2004 - 04.2010
Administrative Assistant for V.P. of Franchise Operations & Executive Director of HR
APPLEBEE’S INTERNATIONAL
07.2003 - 01.2004
Marketing Administrative Coordinator for Regional Marketing Manager
FEDERATED INSURANCE COMPANY
10.1992 - 07.2003