Summary
Overview
Work History
Education
Skills
Accomplishments
Employment History
Timeline
Generic

Angela Crump

Townsend,DE

Summary

Detail-oriented Public Health Investigator Compliance Specialist with 23 years of experience in public health regulations and compliance enforcement. Expertise in conducting thorough investigations and ensuring adherence to health laws. Proven track record of collaborating with stakeholders to enhance community health outcomes and promote public health safety.

Overview

27
27
years of professional experience

Work History

Compliance Investigator

State of Delaware, Delaware Health and Social Services
Dover, Delaware
03.2003 - 05.2025
  • Creates a collaborative multi-disciplinary environment which helps to solve problems and identifies prevention and early intervention strategies for client success.
  • Serve as a leader
  • Implement CDC requirements & regulations
  • Create partnerships with clients and community
  • Implementing public health safety and emergency protocols
  • Collect and analyze client data
  • Perform other duties as assigned
  • Collaborated with cross-functional teams to develop and implement effective compliance strategies.
  • Enhanced compliance processes by conducting thorough investigations and identifying areas for improvement.
  • Participated in ongoing professional development opportunities focused on building expertise in relevant compliance domains.
  • Analyzed data trends related to compliance incidents, delivering targeted recommendations for process improvements based on findings.
  • Reviewed, documented, and investigated allegations of suspected wrongdoing.
  • Reduced risk exposure by consistently monitoring industry regulations and ensuring company adherence to guidelines.
  • Worked with designated third-party vendors to input information and verify regulatory compliance.

Marketing Data Analyst

First Credit Card Services
Wilmington , DE
12.1997 - 03.2003

• Handle all client issues

• Process invoices for credit bureau

• Provide referral and consultation services

• Counsel client to resolve invoice issues

• Create purchase orders

• Perform detailed problem/discrepancy research

  • Collaborated with cross-functional teams to design, implement, and analyze A/B tests for marketing initiatives.
  • Applied machine learning algorithms to large datasets for deeper understanding of consumer preferences, leading to more targeted messaging strategies.
  • Reduced costs associated with ineffective advertising channels by continually monitoring and adjusting ad spend allocations based on performance data.
  • Identified opportunities for growth within existing markets by spotting trends in competitor activities and industry benchmarks.

Education

Automated Accounting Certification -

Delaware Technical Community College
DE
05.1997

Diploma -

Caesar Rodney High School
Camden Wyoming, DE
06.1984

Skills

  • Effective communication
  • Accounting automation systems
  • Interpersonal skills
  • Analytical problem solving
  • Customer service and support
  • Crisis management strategies
  • Solution-oriented thinking
  • Relationship development
  • Performance evaluation techniques
  • Confidence enhancement methods
  • Team collaboration strategies
  • Life skills training
  • Oracle database proficiency
  • Lotus 1-2-3 knowledge

Accomplishments

  • Successfully caring out the responsibilities in accordance with the organization's policies and procedures. Responsibilities monitoring client caseloads, engaging in professional development opportunities.
  • Effectively processed invoices for First USA Bank recuperating thousands of dollars
  • Successfully respond in a timely manner to clients, vendors, direct buyers, and company regarding voice related issues.

Employment History

  • Delaware Health and Social Services, Thomas Collins Building, Dover, De 19901, 302-744-1072,

Timeline

Compliance Investigator

State of Delaware, Delaware Health and Social Services
03.2003 - 05.2025

Marketing Data Analyst

First Credit Card Services
12.1997 - 03.2003

Automated Accounting Certification -

Delaware Technical Community College

Diploma -

Caesar Rodney High School
Angela Crump