Angela Cruz
Pompano Beach,FL
Summary
Dedicated Graduate Student with comprehensive experience in overseeing enrollment procedures, supporting administrative teams, and ensuring compliance with institutional regulations. Skilled in documentation, data entry, and record organization. Known for adaptability in fast-paced environments and a meticulous, detail-oriented approach to improving administrative efficiency and delivering excellent student services.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Scribe / Medical Billing
Mendez Medical Center
06.2024 - Current
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions to 25+ patients per day.
- Enhanced customer service by promptly addressing inquiries and concerns.
- Aided management in budgeting efforts through regular analysis of financial reports related to medical billing activities.
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
- Increased client retention through proactive communication and excellent customer service.
- Served as a subject matter expert on medical billing matters, providing guidance to colleagues on complex cases or unique situations.
Medical Scribe
University of Miami Health System
02.2023 - 06.2024
- Collected required documents to prepare discharge and release summaries of patients.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Collaborated with healthcare professionals to ensure timely completion of all necessary documentation, facilitating proper billing and reimbursement processes.
- Assisted in the optimization of workflow within the medical facility through prompt and precise medical transcription services.
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
Store Manager Assistant
Pandora Jewelry
08.2022 - 02.2023
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Approved regular payroll submissions for employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Federal Work Student- Registrar's Office
Nova Southeastern University
08.2020 - 08.2022
- Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
- Use Microsoft and Banner system to correctly develop further tasks provided by managers
- Help with Degree and graduation conferral's
- Responds to inquiries and resolves problems requiring understanding of work-area policies and procedures to ensure questions are answered and resolved in a timely manner
- Assists with pre-commencement activities and commencement exercises to ensure staff provide quality customer service.
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations
- Enhanced office efficiency by organizing and maintaining files, records, and resources. Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
- Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems. Completed special projects assigned by supervisors within specified deadlines while balancing regular duties effectively.
- Provided exceptional support during peak registration periods, ensuring students had access to required information and resources.
Education
Master of Science - Psychology
Nova Southeastern University
Davie, FL07-2025
Bachelor of Science - Behavioral Neuroscience
Nova Southeastern University
Davie, FL05-2024
Skills
- Strong customer service abilities (4 years)
- Banner and UniSearch Experience
- Capable of working independently with minimal supervision
- Proficient in office management and administrative tasks
- Collaborative team player with the ability to contribute effectively in group settings
- Skilled in meeting deadlines and managing time efficiently
- Experience working in diverse, multicultural environments
- Exceptional attention to detail and accuracy
- Strong organizational and interpersonal skills
- Effective communication skills, both written and verbal
- Advanced conflict resolution and problem-solving abilities
Certification
- CPR/AED Certification
- Microsoft Office
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Scribe / Medical Billing
Mendez Medical Center
06.2024 - Current
Medical Scribe
University of Miami Health System
02.2023 - 06.2024
Store Manager Assistant
Pandora Jewelry
08.2022 - 02.2023
Federal Work Student- Registrar's Office
Nova Southeastern University
08.2020 - 08.2022
- CPR/AED Certification
- Microsoft Office
Master of Science - Psychology
Nova Southeastern University
Bachelor of Science - Behavioral Neuroscience
Nova Southeastern University
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