Angela Daniels
Customer Service
Rome,GA
Summary
Service industry professional, consistently maintaining high standards and results-driven approach. Known for reliability and effective teamwork, adapting seamlessly to dynamic restaurant environments. Proficient in maintaining cleanliness, assisting waitstaff, and enhancing customer dining experiences.
Overview
2019
2019
years of professional experience
Work History
Server Assistant
Fresh Ideas Food Service Management
- Assisted servers in delivering food and beverages efficiently to enhance customer satisfaction.
- Maintained cleanliness and organization of dining areas to ensure a welcoming environment for guests.
- Supported inventory management by restocking supplies and monitoring item availability during service hours.
- Collaborated with kitchen staff to expedite order preparation and improve service speed and accuracy.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Greeted customers warmly to provide exceptional customer service.
- Adapted quickly to changing demands during peak hours, ensuring seamless operations and guest experiences.
- Contributed to menu knowledge development by familiarizing with offerings, enhancing the guest experience through informed recommendations.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Communicated effectively with team members to coordinate tasks and maintain workflow efficiency throughout shifts.
Lead Cashier
Kroger's Grocery
- Led daily operations of cash register team, ensuring efficiency and accuracy in transactions.
- Trained and mentored new cashiers on customer service protocols and operational procedures.
- Monitored cash drawer balances, resolving discrepancies promptly to maintain financial integrity.
- Implemented process improvements that enhanced checkout speed and reduced customer wait times.
- Collaborated with management to develop scheduling strategies that optimized staff coverage during peak hours.
Production Worker
Wire Technology Llc
- Operated machinery to assemble components, ensuring adherence to quality standards.
- Maintained a clean and organized workspace to promote safety and efficiency.
- Collaborated with team members to meet production targets consistently.
- Inspected finished products for defects, enhancing overall product quality.
- Followed safety protocols rigorously, minimizing workplace incidents.
- Assisted in training new employees on operational procedures and safety measures.
- Streamlined assembly processes, resulting in improved workflow efficiency.
Front Desk Agent
Comfort Inn & Suites
Rome, GA
01.2015 - 01.2019
- Greeted guests, providing exceptional customer service and ensuring a welcoming environment.
- Managed front desk operations, including check-in/check-out procedures and reservation management.
- Resolved guest inquiries and complaints efficiently, maintaining high satisfaction levels.
- Coordinated with housekeeping to ensure timely room readiness for incoming guests.
- Maintained knowledge of local attractions and services to assist guests with recommendations.
- Assisted in training new front desk staff on operational procedures and customer service standards.
- Processed payments accurately, handling cash and credit transactions securely.
Timeline
Front Desk Agent
Comfort Inn & Suites
01.2015 - 01.2019
Server Assistant
Fresh Ideas Food Service Management
Lead Cashier
Kroger's Grocery
Production Worker
Wire Technology Llc