Angel A Davila III
Clermont
Work Preference
Summary
Reliable and motivated professional with a strong work ethic, effective communication skills, and the ability to adapt in fast-paced environments. A quick learner with a positive attitude, focused on achieving goals and exceeding expectations. Dedicated to driving results through innovative marketing strategies and organizational development to enhance efficiency and service quality.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Master Mechanic
B&B Auto Performance
08.2016 - Current
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Promoted workplace safety by examining tools and equipment and providing employee safety training to prevent unsafe conditions.
- Utilized [Software] to complete estimates for materials, labor and service costs.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Created [Number] planned and corrective maintenance work packages for troubleshooting, repair and testing of [Type] systems using [Software] and [Software].
- Diagnosed mechanical failures to determine and delegate corrective actions.
- Requisitioned materials and supplies such as tools, equipment and replacement parts.
- Wrote work orders and updated accounts in workshop computer.
- Maintained cleanliness, safety and efficiency of garage.
- Coordinated with parts department to determine availability of necessary components.
- Analyzed vehicle data using advanced diagnostic equipment.
Customer Service Specialist
LegalShield
01.2021 - 02.2022
- Resolved member inquiries on billing and benefits, enhancing satisfaction and retention.
- Facilitated resolution of complex membership issues, ensuring timely processing and member satisfaction.
- Utilized analytical skills to identify and address pending membership processing challenges.
- Collaborated with team to streamline member support processes, improving efficiency and response times.
- Delivered consistent support, contributing to a positive member experience and organizational reputation.
- Provided exceptional support to members regarding Identity Theft and LegalShield inquiries, ensuring high satisfaction and client retention.
- Streamlined membership processes, reducing resolution times and enhancing member experience through efficient information gathering.
- Analyzed member feedback to identify common issues, leading to improvements in service delivery and increased member engagement.
- Collaborated with team members to develop solutions for complex membership concerns, fostering a supportive environment that improved problem resolution.
- Resolved complex membership inquiries, boosting member satisfaction and retention through effective communication and problem-solving.
Pipe Fitter
TECO Energy
01.2015 - 10.2016
- Performed tests to check quality of pipe and piping systems and make adjustments as necessary.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Fabricated and installed screw pipe, socket weld pipe, and stainless steel tubing.
- Followed safe work practices, which included fall protection and personal protective equipment.
- Inspected and tested existing pipe systems to identify system defects and malfunctions.
- Performed preventive maintenance to clean, adjust and lubricate piping systems and parts.
- Installed and maintained industrial piping fittings, valves, flanges and clamps to complete systems setup.
- Read and interpreted blueprints, diagrams and other technical drawings to determine best installation methods.
- Replaced faulty parts and repaired structural damages to pipes and related components.
- Connected piping systems to water heaters, boilers, pumps and auxillary equipment to complete installations.
- Secured rising mains and boiler piping to structural supports in new construction and remodeling projects.
Regional Manager
MetroPCS
06.2006 - 08.2015
- Oversight of financial, operational, and recruiting performance.
- Effectively exceeded ownership, team, and consumer needs.
- Boosted brand growth by devising strategic network and marketing tactics.
- Established and maintained operational standards for [Number] locations.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Supervised various locations, enforcing high-quality standards of operation.
- Developed detailed plans based on broad guidance and direction.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed senior-level personnel working in marketing and sales capacities.
Education
Associate of Business Administration -
Institute of Bank And Commerce
Guayama, PR01.2013
High School Diploma - undefined
Riverview High School
Brandon, FL01.2005
Skills
- CRM software
- Marketing Strategies
- Organizational Development
- Strategic Process Improvement
- Project Management
- QuickBooks
- Customer Relationship Management
- Microsoft Office
- ASAP Software
- All Data automotive software
- ProDemand automotive repair software
- Q-Pay
- Data Analysis
- Conflict Resolution
- Time Management
- Team Leadership
- Process Optimization
- Negotiation Skills
- Performance tuning
- Engine rebuilding
- Computerized diagnostics
- Maintaining records
- Engine repair
- Warranty procedures
Certification
6-20 All-Lines Adjuster License
LANGUAGES
Spanish Native
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Specialist
LegalShield
01.2021 - 02.2022
Master Mechanic
B&B Auto Performance
08.2016 - Current
Pipe Fitter
TECO Energy
01.2015 - 10.2016
Regional Manager
MetroPCS
06.2006 - 08.2015
High School Diploma - undefined
Riverview High School
Associate of Business Administration -
Institute of Bank And Commerce