Angela Davis
Centerville,OH
Summary
Experienced professional with over 15 years in healthcare and service industries. Accomplished in communication, interpersonal relationships, and organizational skills. Compassionate and teachable, excelling in multitasking and adapting to various situations. A self-starter who consistently delivers exceptional results, whether independently or as part of a team.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Customer Support, Education and Prior Authorization
Gainwell Technologies
03.2023 - Current
Customer service for various insurance products
MetLife/Farmers Insurance
02.2021 - 03.2023
Benefits counseling for Medicare recipients
RetireMed
09.2020 - 12.2020
- Benefits counseling for Medicare recipients
- Appointment setting
Release of Information Specialist and Health Information Management/Medical Records
CIOX HEALTH
10.2015 - 08.2017
- Process requests for Medical Records for Continuity of Care, Patient requests and Legal Requests
- Training, learn new tasks and procedures and educate a 12-person team
- HEDIS and other Audits
- Utilized EPIC and other EMR systems for logging and retrieving medical records for all patient
- Volume approximately 250 requests received per day, approximately 40 processed
- Traveled to three remote sites to copy/process paper charts on a weekly basis
Referral Management Center Liaison
Wright Patterson Air Force Base
02.2005 - 05.2009
Coordinated medical records and results for the TRICARE office at the Military Treatment Facility (MTF)
Education
Master’s Of Gerontological Studies - Gerontology
Miami University
Oxford, OH05.1999
Skills
- Customer Service
- Electronic Medical Records
- Office Automation
- Medical Terminology
- Patient Access
- Point of Sale Systems
- Medical Records
- Social Services
- Assessments
- Physician Referral
- Discharge Planning
- Transportation Arrangement
- Microsoft Office Suite
- Type 45 WPM
Certification
Licensed Pharmacy Technician for the State of Ohio
Timeline
Customer Support, Education and Prior Authorization
Gainwell Technologies
03.2023 - Current
Customer service for various insurance products
MetLife/Farmers Insurance
02.2021 - 03.2023
Benefits counseling for Medicare recipients
RetireMed
09.2020 - 12.2020
Release of Information Specialist and Health Information Management/Medical Records
CIOX HEALTH
10.2015 - 08.2017
Referral Management Center Liaison
Wright Patterson Air Force Base
02.2005 - 05.2009
Master’s Of Gerontological Studies - Gerontology
Miami University