ANGELA DAVIS
Victoria,Tx
Summary
Demonstrated six years of managerial experience, including four years in current work environment, culminating in ten years of comprehensive expertise.
Assisted teams in completing various projects under tight deadlines to achieve positive results. Supported improvements in organizational processes through careful attention to detail. Contributed to team collaboration while taking on additional tasks as needed.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sr Administrator
FedEx
Victoria, TX
06.2021 - Current
- Oversaw daily office activities, implementing strategic administrative practices to maintain operational efficiency and support staff productivity.
- Managed employee relations by addressing concerns swiftly and professionally, contributing to a supportive workplace culture.
- Engaged with cross-functional teams to formulate and execute growth strategies aimed at optimizing operational efficiency and profitability.
- Collaborated with internal staff, external departments, and customers to identify and resolve issues, ensuring effective communication and support.
- Managed delegation of responsibilities, tracked compliance metrics, and developed performance improvement initiatives.
- Managed client communications as the initial point of contact, efficiently addressing concerns and nurturing enduring partnerships with stakeholders.
- Directed document quality control processes and synchronized movements between various personnel and departments to enhance operational efficiency.
Package Handler/Switcher
FedEx Ground
Victoria, TX
07.2021 - 10.2023
- Achieved promotion from package handler to switcher position in four months, reflecting strong performance and adaptability.
- Implemented instructional strategies for switcher and tugger training, utilizing 4 years of hands-on experience in the field.
- Created and instituted targeted mentoring initiatives to promote professional growth and instill a sense of responsibility within the team.
- Strengthened client relationships by providing exceptional service and effectively resolving inquiries in a friendly manner.
- Coordinated daily operational tasks to uphold quality performance and achieve established service benchmarks.
- Developed and sustained constructive communication with colleagues aimed at improving workplace morale and decreasing employee turnover.
- Employed analytical techniques and customer service proficiency to troubleshoot customer issues and support loyalty enhancement efforts.
- Formulated intricate planning frameworks that embody strategic guidance and promote efficient execution of initiatives.
- Facilitated training sessions for new employees, concentrating on safety protocol education and operational procedure compliance.
Manager
EarthWorks Nursery
Victoria, Tx
02.2015 - 07.2021
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of customer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed detailed plans based on broad guidance and direction.
Skills
- Adept at being flexible with learning new skills and implementing them into the daily activities of the job
- Able to communicate effectively and clearly on the phone
- Excellent at accomplishing tasks in a timely manner, as well as setting goals for myself to complete
- Customer Experience
- Critical Thinking
- Truck Loading and Unloading
- Teamwork and Collaboration
- Helping Drivers
- Task Delegation
- General Housekeeping
- Tractor Operation
- Effective Prioritization
- Physical Strength and Stamina
CERTIFICATIONS
Cosmetology license.
Class A CDL
Endorsements:
Hazmat
Tankers
Doubles and triples.
Certification
- Chad Mersino, 210-488-8288 Manager at Keen Transport
- Shialo, Garcia, 361-412-8768, Manager at Fedex
- Kim, Teague, 361-648-8760, Pastors Assistant at Faith Family Church
- Yolanda, Silva, 361-571-2467, Manager at FedEx
- Mark Garrettson, 361-550-7083 Owner of EarthWorks Nursery
- Matthew, Luck, 361-541-3070, Manager at FedEx
Timeline
Package Handler/Switcher
FedEx Ground
07.2021 - 10.2023
Sr Administrator
FedEx
06.2021 - Current
Manager
EarthWorks Nursery
02.2015 - 07.2021