Angela Davis
Freeport,TX
Summary
Dynamic Shift Leader with a proven record in team supervision and training. Skilled in cash handling and customer service, driving enhanced satisfaction and operational efficiency.
Overview
16
16
years of professional experience
Work History
Shift Leader
Loves Travel Stop
Angleton, TX
04.2022 - Current
- Supervised team operations to ensure compliance with company protocols and service standards.
- Trained new employees on procedures, enhancing team efficiency and performance.
- Managed inventory levels, reducing waste and ensuring product availability during shifts.
- Implemented process improvements that streamlined workflows and reduced customer wait times.
- Monitored cash handling procedures to maintain accuracy and prevent discrepancies.
- Coordinated staff schedules to optimize coverage during peak hours and enhance service delivery.
- Provided exceptional customer service, resolving issues promptly to enhance guest satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Monitored and analyzed sales data to identify trends and adjust strategies accordingly.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Shift Leader
Arby's
Angleton, TX
03.2018 - 04.2022
- Conducted regular safety inspections to uphold workplace safety standards and protocols.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Developed training program for new employees, speeding up their integration into team.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained newly hired sales team in upselling techniques.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Trained new employees on procedures, enhancing team efficiency and performance.
- Managed inventory levels, reducing waste and ensuring product availability during shifts.
- Monitored cash handling procedures to maintain accuracy and prevent discrepancies.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
Home Care Provider
Angel's at Home Hospice Care Center
Corsicana, TX
06.2010 - 03.2018
- Provided compassionate personal care to clients, ensuring comfort and dignity in daily activities.
- Assisted with medication management and adherence to prescribed health regimens.
- Developed individualized care plans in collaboration with healthcare professionals and family members.
- Monitored client health status, reporting changes to medical staff promptly for timely interventions.
- Implemented strategies to enhance client engagement and improve overall well-being.
- Conducted regular assessments of client needs, adjusting care approaches as necessary for optimal support.
- Established strong relationships with clients and families, fostering trust and open communication throughout care journey.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Assisted patients with self-administered medications.
- Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
- Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
- Prepared nutritious meals according to dietary requirements, contributing to improved overall health for patients.
- Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Improved patient well-being with regular monitoring of vital signs, medication administration, and personal care assistance.
- Developed strong rapport with patients and families, fostering trust and open communication channels for better care coordination.
- Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
- Provided emotional support during challenging times, helping patients cope with illness or disability-related stressors more effectively.
- Monitored progress and documented patient health status changes to keep care team updated.
- Educated patients about self-care techniques, empowering them to take an active role in managing their own health.
- Supported family members in understanding patient needs and provided guidance on how to best assist their loved ones at home.
- Reduced hospitalization rates by closely monitoring symptoms and alerting healthcare providers when intervention was needed.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
Education
St.Johns High School
Ennis, TX05-1990
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Customer service focus
- Training assistance
- Team collaboration and leadership
- Team supervision
- POS system operation
- Inventory counts
- Sales and upselling
- Issue resolution
- Policy enforcement
- Client service
- Quality control assurance
- Employee recognition
- Shift leadership
Timeline
Shift Leader
Loves Travel Stop
04.2022 - Current
Shift Leader
Arby's
03.2018 - 04.2022
Home Care Provider
Angel's at Home Hospice Care Center
06.2010 - 03.2018
St.Johns High School