Angela Chapman

• Analyzed problematic areas to provide recommendations and solutions
• Educated volunteers on organizational mission and goals to help employees achieve success
• Developed effective improvement plans in alignment with fundraising goals
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
• Delivered outstanding service to fosters and adopters to maintain and extend relationship for future business opportunities.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Strengthened communication skills through regular interactions with others.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Paid attention to detail while completing assignments.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Duties: Interim contract to fulfill social work requirements in the SNF portion of Westminster Manor while the authorized social worker was on parental leave.

• Psychosocial and crisis intervention skills, quarterlies, and discharges
• Disease management education
• Mental status evaluations and liaison with family members.
• Care plan meetings were attended weekly and consisted of development of individual goals based on needs of residents and input from family members.
• Evidenced -based criterion utilized.
• Arrangement of dental clinics, podiatry appointments and hearing and vision clinics by the social worker and conducted at the facility.
• Use of Point Click Care EHR software.

• Mitigated patient discharge delays by coordinating tests, therapy and other treatments.
• Arranged for patient home visits from visiting nurse or intensive rehabilitation from inpatient facility after discharge from hospital.
• Conducted utilization review to verify medically necessary care is received in correct setting.
• Furnished insurer with information to approve payment for hospitalization and worked to prevent insurance claim denials.

Experience with complex case management. Home visits or Assisted Living and Rehabilitation facility visits .Psychosocial and crisis intervention skills, ability to identify community resources and service needs and facilitate appropriate referrals as needed, ability to identify and ensure that patients are transitioned to appropriate levels of care in a timely and effective manner, Development of Individual Care Plans based on measurable outcomes. Motivational interviewing techniques utilized with clients. Education of client and family on management of chronic medical conditions. Coordination of care and services such as medical appointments and in-home care. Training of in-home caregivers. Long-term caseload averaged twenty-five clients. Transitional or short-term clients numbered four hundred. Primary focus of the program to identify complex case management clients and reduce return to hospital. Use of proprietary Humana EHR software for client documentation.

• Care management with geriatric and special needs population
• Assess client needs, serve as client advocate and liaison with the medical community
• link clients with local and national resources
• Telephonic meetings with primary care physicians, specialists, and nurse practitioners
• Primary focus of the program to identify complex case management clients and to reduce return to hospital
• Use of proprietary Humana EHR software for client documentation