Angela Del Rio
Hayward,CA
Summary
Dynamic Service Coordinator with extensive experience at Atlas Copco Compressors, specializing in customer relationship management and efficient service scheduling utilizing SAP and COPS software. Proven success in enhancing service delivery through strategic communication and meticulous planning. Adept at multitasking and problem-solving to drive customer satisfaction and operational excellence.
Overview
1
1
year of professional experience
Work History
Service Coordinator
Atlas Copco Compressors
FREMONT, CA
03.2024 - Current
- Open, maintain, and schedule service orders in SAP and COPS.
- Work with the Service Manager to coordinate the activities of the Service Department, and prepare quotes for repairs and parts.
- Order, track, follow up, and expedite parts as needed, including the creation of Vendor Purchase Orders.
- Confirm service schedules and issues with customers.
- Receive incoming calls for service breakdowns, service plan scheduling, tech support calls, and schedule field service jobs in the Planning Board system.
- Update customers on order progress, long lead times, change in estimates.
- Assist with maintaining service plan orders by updating the status for scheduled jobs based on parts movement.
- Prepare and process work orders and warranties.
- Maintain, update and verify customer information
- Build and maintain positive customer relationships
Education
Some College (No Degree) - Business Administration
Laney College
Oakland, CASkills
- Excellent customer service
- SAP software
- Scheduling and planning
- Strong commitment to customer service
- Cops Software
- Effective verbal and written communication
- Multitasking and problem-solving
- Collections
- Google Calendar
- Team collaboration
- Good telephone communication
- MS Office
Timeline
Service Coordinator
Atlas Copco Compressors
03.2024 - Current
Some College (No Degree) - Business Administration
Laney College
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