Angela Dickerson
Magee,MS
Summary
Results-driven professional with strong skills in team leadership, effective communication, and problem solving. Proven ability to implement policies and optimize operational procedures to enhance efficiency.
Overview
27
27
years of professional experience
Work History
Shop Dispatcher/Mobile Services Coordinator
Mac Haik Ford
Jackson, MS
06.2025 - Current
- Delegated work to staff, setting priorities and goals to enhance team performance and efficiency.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Fielded incoming calls, answered questions and transferred calls internally.
- Communicated effectively with team members to ensure clarity in scheduling and operational procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained compliance with local laws related to transportation regulations.
- Ensured that all vehicles met DOT standards for safety inspections.
- Scheduled maintenance appointments for fleet vehicles when necessary.
- Investigated any accidents involving company vehicles.
- Updated records in the database regarding driver certifications or qualifications.
- Negotiated contracts with vendors to reduce costs associated with shipping materials.
- Assisted with hiring qualified candidates for open dispatcher positions.
LPN II
Simpson General Hospital
Mendenhall , MS
12.2024 - Current
- Administered medications and therapies in accordance with physicians orders.
- Provided patient care in accordance with physicians' orders and nursing standards of practice.
- Educated patients on disease prevention and management strategies for individual conditions.
- Administered prescribed medications or started intravenous fluids, noting times and amounts on patient charts.
LPN II
U.S. Department of Veterans Affairs
Rice Lake, Wisconsin
07.2021 - 10.2024
- Worked as part of healthcare team to assess patient needs, plan and modify care and implement interventions.
- Communicated effectively with patients, family members, healthcare team members, and other stakeholders regarding patient care plans or concerns.
- Administered medications and therapies in accordance with physicians orders.
- Administered prescribed medications or started intravenous fluids, noting times and amounts on patient charts.
Warranty Administrator
Mac Haik Ford
Jackson, MS
07.2021 - 08.2023
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Resolved discrepancies in warranty coverage for customers.
- Maintained up-to-date knowledge of current industry regulations related to warranties.
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
- Developed and maintained relationships with vendors, suppliers, and other third-party providers related to warranty services.
Assistant Service Manager/Warranty Administrator
Gray Daniels Ford
Brandon, MS
06.2012 - 05.2018
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
- Collaborated with customers to offer solutions to service needs.
- Developed and maintained relationships with vendors, suppliers, and other third-party providers related to warranty services.
- Assigned tasks to technicians based on their skill level and experience.
- Motivated and supported employees to maintain low turnover and foster a collaborative work environment.
Owner Operator
Dickerson Trucking Inc.
Jackson, MS
05.1999 - 12.2012
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Unit Secretary
St. Dominics Hospital
Jackson, MS
01.2011 - 06.2012
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Compiled physical and digital documents, charts, and reports to ensure accurate patient information management.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Coordinated with other departments to ensure timely delivery of services to patients.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Education
Bachelor of Science - Education/Health
University of Wisconsin, Superior
Superior, WI12-2019
Associate of Applied Science - Health Information Technology
Hinds Community College
Raymond, Mississippi, MS05-2014
LPN II - Health
Hinds Community College
Raymond, Mississippi, MS12-2010
Skills
- Problem solving
- Customer relationship management
- Effective communication
- Team leadership
- Policy implementation
- Data entry accuracy
- Warranty processing
- Conflict resolution
- Time management
- Adaptability to change
- Active listening
- Critical thinking
- Patient education
- Typing proficiency
- Training development aptitude
- Recordkeeping strengths
- Medical terminology
- Computer proficiency
- Creative problem solving
- Clerical support
- Multitasking and organization
- Office equipment proficiency
- Customer service
- Complaint handling
- Problem-solving
- Team collaboration
- Filing
- Retail store support
- In-store support
- Team development
References
References available upon request.
Custom Section 1
I have retail work experience as well.
One year manager for Claires.
One year manager for It's Fashion
Timeline
Shop Dispatcher/Mobile Services Coordinator
Mac Haik Ford
06.2025 - Current
LPN II
Simpson General Hospital
12.2024 - Current
LPN II
U.S. Department of Veterans Affairs
07.2021 - 10.2024
Warranty Administrator
Mac Haik Ford
07.2021 - 08.2023
Assistant Service Manager/Warranty Administrator
Gray Daniels Ford
06.2012 - 05.2018
Unit Secretary
St. Dominics Hospital
01.2011 - 06.2012
Owner Operator
Dickerson Trucking Inc.
05.1999 - 12.2012
Bachelor of Science - Education/Health
University of Wisconsin, Superior
Associate of Applied Science - Health Information Technology
Hinds Community College
LPN II - Health
Hinds Community College