Angela Dildy
Muncie,IN
Summary
Dynamic Support Staff Supervisor with a proven track record at Meridian Health Services, excelling in staff training and development. Adept at workload prioritization and problem-solving, I enhanced service delivery and team productivity through effective task delegation and employee engagement strategies. Committed to fostering a collaborative environment while maintaining high standards of professionalism.
Experienced with team leadership, ensuring effective support operations and staff management. Utilizes strategic planning to streamline processes and enhance productivity. Track record of fostering collaborative and responsive team environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Support Staff Supervisior
Meridian Health Services
10.2024 - Current
- Assisted in training new support staff on operational procedures and safety protocols.
- Provided hands-on support to team members, ensuring effective task execution.
- Maintained accurate records of daily activities and staff performance metrics.
- Collaborated with management to streamline workflows and enhance service delivery.
- Monitored inventory levels of supplies, coordinating timely restocking efforts.
- Adapted quickly to changing priorities, maintaining focus on team goals and objectives.
House Manager
Independent Support Staff
03.2024 - 10.2024
- Managed daily household operations, ensuring a safe and comfortable environment for residents.
- Coordinated schedules and activities, promoting engagement among residents through tailored programming.
- Supervised staff performance, providing guidance and support to enhance service quality.
- Developed and implemented care plans, addressing individual needs and preferences of residents.
- Maintained accurate records of resident health and behavioral changes for effective communication with healthcare providers.
- Managed day-to-day operation of home to comply with regulations and agency standards.
Shift Supervisor
Youth Opportunity Center
12.2012 - 02.2024
- Supervised daily operations to ensure workflow efficiency and compliance with safety protocols.
- Trained new team members on operational procedures and best practices for performance optimization.
- Monitored inventory levels, coordinating restocking efforts to maintain adequate supplies for production needs.
- Implemented corrective actions in response to quality control issues, enhancing product consistency and reliability.
- Scheduled staff assignments based on workload demands, improving team productivity and service delivery.
- Conducted regular safety audits, identifying potential hazards and ensuring adherence to company safety standards.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
Education
Criminal Justice
Ivy Tech Community College of Indiana
Muncie, IN06-2006
Skills
- Workload prioritization
- Professionalism and ethics
- Staff training and development
- Task delegation
- Employee engagement
- Problem-solving
- Customer service
- Technical support expertise
- Team building
- Leading team meetings
- Staff training
Certification
- CPR Certified 10/2025-10/2027
- AED Certified 10/2025-10/2027
- Certified Nursing Assistant 2/2004-2/2026
Timeline
Support Staff Supervisior
Meridian Health Services
10.2024 - Current
House Manager
Independent Support Staff
03.2024 - 10.2024
Shift Supervisor
Youth Opportunity Center
12.2012 - 02.2024
Criminal Justice
Ivy Tech Community College of Indiana
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