Angela Dixon
Moreno Valley
Summary
Detail-oriented professional with extensive experience in managing administrative operations and overseeing staff performance. Proven ability to streamline processes, enhance team productivity, and deliver exceptional customer service. Committed to fostering collaborative environments through effective communication and clear objectives, ensuring efficient business operations and strong interdepartmental partnerships.
Overview
24
24
years of professional experience
Work History
Supervisor, Homeless Engagement
Los Angeles Homeless Services Authority (LAHSA)
Los Angeles
11.2024 - 02.2025
- Oversaw outreach activities for SPA 4-Homeless Engagement Teams, coordinating efforts with city and county agencies to enhance service delivery.
- Supported the development of the Countywide Outreach Network and led staff training and implementation of SPA-level CES processes.
- Maintained professional relationships while ensuring accurate completion of Vulnerability Index in HMIS, developing schedules, evaluating performance, and providing field support and best practice guidance to improve team effectiveness.
- Facilitated case conferences and managed outreach programs, supplies, and inventory.
- Skills: Staff Management, Administrative Processes, Staff Training and Development, Business Administration, Conflict Management, Community Outreach Management, Case Management, Client Support
Supervisor, Executive Support
Los Angeles Homeless Services Authority (LAHSA)
Los Angeles
10.2020 - 10.2024
- Led LAHSA’s administrative operations and supervised reception and admin staff as part of Executive Support Management team.
- Guided process and policy updates to enhance service quality and managed hiring, onboarding, conference room scheduling, asset procurement, consultant billing, and policy compliance.
- Created data and expense tracking documentation to support financial oversight.
- Skills: Administrative Processes, Staff Training and Development, Business Administration, Conflict Management, Vendor Management & Relations, Staff Management, Executive Support Services, Organization Management, Office Administration, Asset Management, Purchasing, Executive Team Management, Project Coordination, Independent Contractor Billing
Operations Supervisor, Access & Engagement
Los Angeles Homeless Services Authority (LAHSA)
Los Angeles
10.2019 - 09.2020
- Supervised administrative operations for Access & Engagement Department, enhancing workflow efficiency across teams and locations.
- Coordinated purchase of 20 vehicles, handled billing reconciliation with Finance, and helped deliver staff training that boosted productivity by 50%.
- Acted as department liaison, managed orders, maintained filing systems, and oversaw databases for outreach vehicles and homeless services.
- Skills: Customer/Client Management, Administrative Processes, Asset Procurement & Management, Business Administration, Conflict Management, Performance Management, Vendor Management & Relations, Purchasing, Operations Management, Project Coordination
Administrative Assistant, Access & Engagement
Los Angeles Homeless Services Authority (LAHSA)
Los Angeles
05.2017 - 09.2019
- Supported the department Director in managing departmental administrative functions.
- Executed administrative tasks for department Director, streamlining daily operations and supporting departmental objectives.
- Coordinated senior management scheduling for weekly, monthly, quarterly, and department-wide meetings to ensure organized and efficient communication.
- Supported management team in developing and maintaining internal controls, including policies, procedures, operations manuals, and service engagement protocols to enhance operational effectiveness.
- Partnered with vendors to procure necessary supplies for staff and clients.
- Ensured the reception area, break room, and conference rooms were well-organized and maintained.
- Inspected office facilities to identify maintenance issues and coordinate repairs.
- Skills: Customer Support, Administrative Processes, Business Administration, Vendor Relations, Department Management, Project Coordination
Emergency Response Team Member, Access & Engagement
Los Angeles Homeless Services Authority (LAHSA)
Los Angeles
11.2016 - 04.2017
- Collaborated with senior team members to conduct outreach to homeless individuals and families across designated service areas in Los Angeles County.
- Developed and sustained professional partnerships with local government agencies to improve collaborative support for homeless individuals and families.
- Assessed cases of homelessness and facilitated connections to appropriate resources.
- Updated and managed comprehensive database of services and referrals to ensure accurate resource access for clients.
- Identified and documented necessary follow-up actions resulting from service requests.
- Represented LAHSA at community meetings and delivered presentations.
- Skills: Community Outreach, Case Management, Client Support, Time Management
Maintenance Clerk
HB Staffing
Huntington Beach
02.2016 - 06.2016
- Processed maintenance work orders and ensured accurate data transfer from physical copies to permanent records for reliable information retrieval.
- Managed maintenance records and organized logs and files to enhance accessibility and streamline archival processes.
- Periodically organized, filed, and prepared work orders for archival storage.
- Assumed diverse responsibilities to facilitate team operations and support overall workflow.
- Skills: Business Administration, Conflict Management, File Management, Data Entry
Administrative Services Assistant
Los Angeles African American Women’s Public Policy Institute
Los Angeles
04.2015 - 01.2016
- Coordinated event planning and organization for various programs, contributing to successful execution and participant engagement.
- Assisted with the planning, organization, and execution of LAAAWPPI events.
- Created databases and spreadsheets for mass mailings, event invitations, and information requests.
- Developed a database to monitor alumni progress.
- Executed data entry for multiple projects, ensuring accuracy and timely processing of information.
- Supported LAAAWPPI board members by managing clerical tasks to enhance operational efficiency.
Administrative Services Assistant
Simple Yet Elegant Consulting
Rancho Cucamonga
10.2011 - 03.2015
- Optimized operations and streamlined processes through effective scheduling, document management, and project coordination.
- Delivered administrative support to lead consultant and support staff, enhancing workflow and communication.
- Skills: Administrative Processes, Business Administration, Database Management
Administrative Quality Assurance Specialist
Jenesse Center, Inc.
Los Angeles
05.2014 - 09.2014
- Supported COO and Department Directors by coordinating administrative tasks to enhance operational efficiency.
- Developed action plans for quality issues, ensuring compliance and monitoring organizational processes for continuous improvement.
- Articulated quality improvement strategies and conducted internal audits of client files to ensure adherence to standards.
- Collaborated with staff in developing and monitoring program goals while maintaining confidentiality of program information.
- Gathered and distributed client data reviewed client records, and program logic models.
- Managed timesheets and updated project plans.
- Enhanced inventory management systems to improve tracking and organization.
- Completed assignments for COO and Department Directors to support operational goals.
- Skills: Administrative Processes, Business Administration, Database Management, Client Support, Executive Support
Resource Assistant
USDA Forest Service
San Bernardino
08.2008 - 09.2011
- Prepared, maintained, and reconciled billing for various Forest Service permits including Recreation Residences, Communication Sites, Campgrounds, and Filming.
- Delivered clerical and technical support to departments in Supervisor's Office, facilitating efficient operations.
- Drafted and completed correspondence, forms, reports, and statistical materials.
- Managed files and records for correspondence, mail distribution, and Freedom of Information Act data, ensuring compliance and organization.
- Skills: Data Entry & Record Keeping, Vendor Management, Business Administration, Customer Support, Database Management, Billing
Eligibility Worker
County of San Bernardino Transitional Assistance Department
Ontario
03.2007 - 04.2008
- Interviewed and investigated applicants for public assistance, ensuring thorough evaluation of eligibility.
- Determined eligibility and referred qualified individuals to appropriate public assistance or housing agencies.
- Recorded and assessed personal and financial data for 90 clients, establishing eligibility for continued access to public assistance.
- Clarified eligibility criteria, grants, payment methods, and legal rights to applicants, enhancing understanding of available resources.
- Prepared reports, maintained case records, and submitted recommendations for individual cases.
- Utilized interviewing skills to assess client needs and determine appropriate support services.
Outcomes Specialist
Volunteers of America, Early Head Start Program
San Bernardino
09.2004 - 02.2007
- Coordinated data collection and developed reports using Results Base 4.0, Ultra Bridge, and Service Point, compiling dashboards and First 5 reports to inform operational decision-making.
- Managed program information to ensure compliance with milestones, supporting program integrity and accountability.
- Provided administrative support to EHS Program and Resource Center staff, enhancing program efficiency and resource accessibility.
- Created and maintained attendance records, meal logs, and files for the EHS Center Program.
- Participated in community outreach initiatives, informing the public about the services provided by VOA.
- Managed front desk operations to ensure a welcoming environment for visitors.
- Skills: Case Management, Database Management, Records Management, Community Outreach, Customer Service, Project Coordination
Therapeutic Behavior Specialist
Research and Treatment Institute
Covina
02.2001 - 02.2002
- Conducted assessments, diagnoses, and treatment recommendations for mental and emotional disorders through detailed observation and structured interviews.
- Supervised, evaluated, and proposed interventions for client systems, ensuring compliance with quality benchmarks.
- Skills: Quality Assurance, Data Entry, Interviewer, Client Support, Case Management, Records Management
Education
Project Management Certification - Project Management
Moreno Valley Community - BERC
Moreno Valley, CASkills
- Recruiting and onboarding
- Training and management
- Performance management
- Conflict resolution
- Project management
- Operations management
- Process management
- Workflow management
- Process monitoring and improvement
- Risk management
- Microsoft Office Suite
- Strategic planning
- Customer service
Timeline
Supervisor, Homeless Engagement
Los Angeles Homeless Services Authority (LAHSA)
11.2024 - 02.2025
Supervisor, Executive Support
Los Angeles Homeless Services Authority (LAHSA)
10.2020 - 10.2024
Operations Supervisor, Access & Engagement
Los Angeles Homeless Services Authority (LAHSA)
10.2019 - 09.2020
Administrative Assistant, Access & Engagement
Los Angeles Homeless Services Authority (LAHSA)
05.2017 - 09.2019
Emergency Response Team Member, Access & Engagement
Los Angeles Homeless Services Authority (LAHSA)
11.2016 - 04.2017
Maintenance Clerk
HB Staffing
02.2016 - 06.2016
Administrative Services Assistant
Los Angeles African American Women’s Public Policy Institute
04.2015 - 01.2016
Administrative Quality Assurance Specialist
Jenesse Center, Inc.
05.2014 - 09.2014
Administrative Services Assistant
Simple Yet Elegant Consulting
10.2011 - 03.2015
Resource Assistant
USDA Forest Service
08.2008 - 09.2011
Eligibility Worker
County of San Bernardino Transitional Assistance Department
03.2007 - 04.2008
Outcomes Specialist
Volunteers of America, Early Head Start Program
09.2004 - 02.2007
Therapeutic Behavior Specialist
Research and Treatment Institute
02.2001 - 02.2002
Project Management Certification - Project Management
Moreno Valley Community - BERC