Summary

Overview

Work History

Education

Skills

Timeline

Angela Dodge-Hock

Administrative And Marketing Assistant

Bay City,MI

Summary

To obtain a full time position within a progressive, growth-oriented, and challenging organization, desiring a reliable, well-rounded person, utilizing my extensive skills in administrative processes, management, customer service, computers, marketing, accounting, and other office procedures. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

years of professional experience

Work History

Marketing/Administrative Assistant

Impact Analytical

Midland, Michigan

06.2019 - Current

Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Interacted with vendors to purchase and set up equipment and services.
Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Volunteered to help with special projects of varying degrees of complexity.
Managed filing system, entered data and completed other clerical tasks.
Assisted coworkers and staff members with special tasks on daily basis.
Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
Wrote engaging and successful marketing, advertising and website copy.
Updated customer database and generated lists and counts for direct marketing projects.
Designed and implemented advertising and public relations activities.
Monitored social media questions and comments and appropriately responded.
Liaised between internal creative teams and agencies for branding ideas, graphic designs and promotional materials.
Updated social media platforms with latest news and corporate details.
Maintained inventory of marketing literature, archive files and sample files.
Teamed with advertising agencies and outside consultants to develop strategic marketing plans.
Tracked trade show expenses to maintain budget.
Worked closely with in-house design team to develop visuals for content.
Enhanced functionality and appearance of website and repaired functionality issues.
Developed graphic and image assets for both content and digital marketing efforts.
Delivered services as web developer and webmaster, acting as project manager for platform transition.
Coordinated copywriting and designed images to craft website content.
Troubleshot technical issues and optimized websites for search engine optimization, performance and accessibility.
Kept software up to date and monitored website for security vulnerabilities to boost overall security.
Tracked and reported problems with site designs, providing remedial suggestions for resolution.

Owner/Operator

Marketing Outsourced With Angela

Bay City, MI

01.2016 - 01.2020

Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
Conducted research to analyze customers' behavior, preferences and purchasing habits.
Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
Wrote engaging and successful marketing, advertising and website copy.
Coordinated with social media, public relations and other teams to execute product introductions.
Identified appropriate marketing channels and target customers for campaigns.
Carefully prepared design layouts into prepress files for offset, web and digital printing.
Preserved branding standards of assigned accounts.
Developed artistic visual products while working within defined technical constraints.
Managed client relationships and expectations for creative projects with varying budgets and objectives.
Fostered highly communicative, collaborative team culture on visual product projects.
Worked flexible hours across night, weekend and holiday shifts.
Learned new skills and applied to daily tasks to improve efficiency and productivity.
Translated customer requirements into technical site concepts for bidding and initial planning purposes.
Enhanced functionality and appearance of website and repaired functionality issues.
Developed site navigation by funneling traffic through content.
Developed graphic and image assets for both content and digital marketing efforts.
Delivered services as web developer and webmaster, acting as project manager for platform transition.

Account Manager/Recruitment Specialist

Midland Daily News

Midland, MI

01.2016 - 06.2019

Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
Sold new products and services and developed new accounts to maximize revenue potential.
Developed innovative and creative sales pitches to expand prospect understanding of company.
Educated clients on new products or services to increase customer engagement with brand.
Introduced new processes to improve data analysis.
Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Listened attentively to client feedback to create stronger relations and shape business.
Capitalized on emerging trends to reap benefits during growth stages.

Administrative Assistant

Marketing Monique Gilbert

Saginaw, Michigan

05.2015 - 05.2017

Executed record filing system to improve document organization and management.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Restocked supplies and submitted purchase orders to maintain stock levels.
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Edited documents to improve accuracy of language, flow and readability.
Updated spreadsheets and databases to track, analyze and report on performance and sales data.
Managed relational database to store information for reference, reporting and analysis.
Scheduled office meetings and client appointments for staff teams.
Monitored office calendars to plan meetings, activities and travel to maximize productivity.
Offered technical support and troubleshot issues to enhance office productivity.
Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
Developed and deployed marketing collateral to promote properties and drive sales.
Maintained efficient office operations by handling errands and administrative functions.
Coordinated appointments to show marketed properties.
Generated leads for sales and rental properties through cold calls and referrals.
Established administrative work procedures to track staff's daily tasks.
Transcribed and organized information to assist in preparing speeches and presentations.
Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Accounting Manager

Midland Resort Hotel

Midland, MI

12.2012 - 02.2015

Managed banking reconciliations and monthly balance sheet statements.
Supported change management by understanding and addressing impacts of new accounting policies, financial statement initiatives and non-standard transactions.
Initiated comprehensive account assessments to check viability, stability and profitability of business operations.
Applied mathematical abilities to calculate and check figures in accounting systems.
Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
Reduced liabilities by accurately managing tax statements, mailings, journal entries, payments and transfers.
Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Organized budget documentation and tracked expenses to maintain tight business controls.
Managed journal entries, collection efforts, reconciliations and payroll processing.
Implemented budget and expense controls and financial policies by analyzing income and expenditures.
Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
Investigated daily variances and corrected errors to resolve discrepancies.
Checked vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
Generated sales tax reports for each operational jurisdictions, and prepared and paid out sales commissions.
Complied with established internal controls and policies.
Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Prepared internal and regulatory financial reports, balance sheets and income statements.
Established and checked coding procedures, monitored reports and updated internal files.

Education

Associate of Arts - English/Communications

Delta College

Diploma - undefined

Midland High School

Skills

Creation of a wide variety of documents, spreadsheets, and presentations Ability to communicate effectively with the public for computer tutorials Hands on experience replacing hard drives, modems, graphics cards and other hardware Practical usage of Quick Books for billing and inventory control, along with Accounts Payable MS-DOS data entry program applicationsSocial Media Management: Proficient in developing and implementing relevant content, tracking metrics, providing reports for said metrics Monitoring social media platforms daily Creation and monitoring of social media campaigns Responsible for weekly blog postings at current position, through WordpressTechnical & Business Writing: Extremely proficient in creation and composition of wide variety of business documents, including but not limited to: Rewriting of entire procedural manual for Union Overtime Manning positions; Rewriting of entire lease packets including, but not limited to, lease, application, and credit request forms; Editing, including two books; Writing and publishing quarterly newsletters and brochures; Writing weekly blog posts; Compiling data and writing large and varied financial and investment programs; Composing effective business communications and presentations; Writing Year-End reports with both financial and statistical dataWeb Design & Marketing: Maintaining websites including all SEO and Meta and Key optimizations Brought website to #1 viewed in Berkshire Hathaway in entire company within 6 wks for past employer Layout and designing of small business Web Pages, using Dreamweaver, Adobe Contribute, Page Builder, and FrontPage All digital photography (ie, taking photos, resizing, cropping, editing, uploading, etc) HTML coding, uploading and text work Document scanning and uploading Promoting Web Pages through search engine submissions Implementing marketing strategies Responsible for all phases of marketing, building and maintenance of web site for Red Owl Publications, LLC All used vehicle photography, maintenance of Labadie Auto Co website Writing ad copy, commercial scripts Social Media Marketing within several types of outletsTraining & Instruction: Effectively implementing training programs and performing as an instructor for different levels of personnel in use of Photoshop programs, scanning and resizing documents and upload procedures to Websites Training customers/clients in use of general PC applications, Internet database programs and electronic keys for the Real Estate industry Database and program support and instruction with all types of customers/clients and a variety of systems Ability to make presentations effectivelyInterpersonal: Proven strengths in verbal, oral and written communication skills with all levels of personnel Demonstrated experience working well with management, peers and customers/clientsAccount Management: Managing a portfolio of accounts Dealing with all aspects of a campaign Using an existing network of industry contacts to generate new business Managing the work of sales team Assisting in special project management activity Achieving sales targets Maintaining and expanding relationships with existing clients Completing administrative work, as required Generating reports for sales and tracking ads, etc…

Documentation and control

Meeting arrangements

Spreadsheet management

Office administration

Meeting minutes

Process optimization

Time management

Technical Support

Administrative support

Presentation design

Account Reconciliation

Multi-line phone proficiency

Employee training and development

Workflow planning

Travel coordination

Credit and collections

Legal administrative support

Letter preparation

Fact checking

Communications management

Copywriting expertise

Analytics and SEO

Database Management

Business Development

Business administration

Media relations

Graphic design

Marketing and advertising

Digital marketing

Branding