ANGELA DOUGLAS
GARDNER
Summary
Obtain a position with a progressive, innovative employer where I can apply my leadership skills and experience to contribute to corporate success while accomplishing personal and professional growth.
Overview
21
21
years of professional experience
Work History
Apria-CQS/PCR
03.2014 - Current
- Provide excellent Customer service
- Answer phones while meeting and exceeding Quota and AHT
- Verify and qualify insurance
- Confirm compliance to insurance guidelines
- Adhere to quality guidelines outlined for call and intake performance
- Maintain privacy and hippa standards
- Communicate requirements to patients
- Confirm accuracy of orders
- Perform EQ duties and audit for quality
- Maximize sale opportunities to achieve revenue goals
- Educate patients on health benefits of proper utilization of supplies
- Stay current on all training and process changes
- Maintain high level of attention to detail
- Achieved revenue to qualify for bonus every month
Office Manager
H&R Block
12.2011 - 04.2014
- Supervised 12 tax pros to meet corporate goals and industry standards on time.
- Prepare and reconcile daily financial reports
- Conducted quality control for tax documents and evaluated employee performance.
- Maintained quality standards for tax documents and employee performance.
- Develop guidelines to adhere to confidentiality and compliance regulations
- Coordinate tax pros' continuing education and career path goals
- Coordinate tax pros' continuing education and career path goals
- Performed customer service and managed general office duties, including opening and closing procedures.
Production Supervisor & CSR
Calstar
06.2010 - 04.2014
- Supervised multiple production lines, meeting company goals through timely and efficient operations.
- Prepared daily reports and assisted with billing and accounts, supporting financial accuracy.
- Supervised quality control for the production department.
- Organized products to ensure accuracy in preparation for shipping.
- Prepare daily reports and assist with billing and accounts duties.
- Demonstrated proficiency in Microsoft Office applications to enhance productivity.
Office Manager
Home Sweep Home
05.2005 - 05.2010
- Managed 10+ employees in the custodial industry, overseeing performance evaluations and creating efficient schedules to enhance team effectiveness.
- Managed 10+ employees in custodial industry, including performance evaluation and scheduling.
- Cultivated strong relationships with product vendors and consumers to maximize customer value and satisfaction.
- Conducted thorough inventory of products to ensure stock levels were maintained.
- Managed general office operations, including opening and closing procedures.
- Executed accounting tasks, including accounts receivable, payroll input, and distribution, as well as maintaining the company closing ratio.
- Conduct quality checks daily of homes to verify cleaning standards being met
Machine Operator
Tradenet
05.2008 - 08.2009
- Prepared machinery for production according to customer specifications and operational procedures, ensuring readiness for efficient output.
- Prepared machinery for production per customer specs and operational procedures.
- Packaged merchandise efficiently for shipping to ensure timely delivery.
- Trained new employees on production operations, enhancing team capability and operational consistency.
Education
Bachelor of Science - Business
University of Kansas
Lawrence, Ks 05.2001 -
Skills
- Leadership skills
- Motivational skills
- Teamwork
- Communication skills
- Time management
- Interpersonal skills
- Attention to detail
Timeline
Apria-CQS/PCR
03.2014 - Current
Office Manager
H&R Block
12.2011 - 04.2014
Production Supervisor & CSR
Calstar
06.2010 - 04.2014
Machine Operator
Tradenet
05.2008 - 08.2009
Office Manager
Home Sweep Home
05.2005 - 05.2010
Bachelor of Science - Business
University of Kansas
05.2001 -