Summary
Work History
Education
Skills
Timeline
Generic

Angela Dunlap

PEMBROKE PINES,Florida

Summary

Compassionate Care Representative known for high productivity and efficient task completion. Skilled in patient advocacy, conflict resolution, and effective communication. Excel in empathy, active listening, and adaptability which enhance customer satisfaction and trust. Possess ability to navigate complex healthcare systems to provide optimal support to clients. Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities.

Work History

Lead Customer Service Representative

AT&T
Portland, OR
  • Provided excellent customer service to incoming callers, responding to inquiries and resolving issues.
  • Assisted customers with account information, billing inquiries, and product and service questions.
  • Processed payments and orders over the phone, verifying accuracy of data entered into system.
  • Provided guidance and support to customer service representatives.
  • Assisted in resolving escalated customer complaints.
  • Developed customer service policies, procedures and standards.

Call Center Customer Service Representative

ACS/Sprint Accounts
Portland, OR
  • Answered customer inquiries over the phone and via email.
  • Provided accurate, valid, and complete information to customers.
  • Resolved customer complaints promptly and professionally.
  • Answered incoming customer calls regarding product inquiries, orders, and complaints.
  • Provided customers with product and service information.
  • Resolved customer issues in a timely manner.

Special Promotions Appointment Setter

Oregon Clean Air
Portland, OR
  • Developed and implemented strategies for setting appointments with potential customers.
  • Conducted outbound calls to prospective clients to discuss special promotions.
  • Maintained an accurate database of customer information and appointment details.

Foreclosure Specialist

Fleet Mortgage
Milwaukee, WI
  • Reviewed legal documents to ensure accuracy and compliance with state foreclosure laws.
  • Prepared court filings, including complaints, motions, affidavits and other pleadings.
  • Drafted and issued notices of default in accordance with applicable state law and lender guidelines.

Education

Business Administration

University of New Mexico
Albuquerque, NM

Business Administration

Purdue University
West Lafayette, IN

Skills

  • Microsoft Office
  • Escalation management
  • CRM Software
  • Follow-up skills
  • Complaint Handling
  • Dispute Resolution

Timeline

Lead Customer Service Representative

AT&T

Call Center Customer Service Representative

ACS/Sprint Accounts

Special Promotions Appointment Setter

Oregon Clean Air

Foreclosure Specialist

Fleet Mortgage

Business Administration

University of New Mexico

Business Administration

Purdue University

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