Hi, I’m
Diana Mennella
Bernville,PA
Summary
Experienced and dedicated Systematic Lead Customer Service Representative with a strong focus on customer and associate needs. Exceptional communication skills enable effective interaction with individuals at all levels. Committed to enhancing team performance through clear goal setting, responsibilities, and role definition.
Overview
12
years of professional experience
Work History
Atlantic Aviation
Lead Customer Service Representative
03.2021 - 08.2024
Job overview
- Processing customer purchases, fuel transactions, and scheduling incoming and outgoing aircraft trips
- Reconciled fuel trucks, inventory, and sales daily.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Responded to customer requests for products, services, and company information.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
Childcare Provider
Nanny
01.2018 - 03.2021
Job overview
- Provided Supervision for two children between the ages of 10 months and 4 years
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Mennella Electric
Data Entry
03.2019 - 09.2020
Job overview
- Made NYS, Federal withholding, and 401K payments.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Established a well-organized filing system for maintaining all payroll-related documents securely.
Above All Daycare
Teacher’s Assistant
09.2016 - 11.2017
Job overview
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Assisted lead teachers with organizing activities to teach preschool children foundational learning skills such as letters and numbers.
- Monitored classroom to verify a safe and secure environment. for children ages infant to 4 years
Kiddie Academy
Teacher’s Assistant
06.2016 - 09.2016
Job overview
- Assisted lead teacher with all classroom paperwork, such as daily notes, student accident reports, and attendance reports
- Helped enhance the learning environment by creating and implementing age-appropriate lesson plans and activities.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Willis Hobbies
Party Staff
04.2012 - 05.2013
Job overview
- Decorated and set tables in accordance with party themes and age groups.
- Supervised children's activities, maintaining happiness, safety, and well-being.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
Education
ITU University Online
Medical Coding & Billing from ICD 10 & 11
Long Island Nail, Skin And Hair Institute, Levittown, NY
Makeup Artistry Certification
12.2017
Farmingdale High School, Farmingdale, NY
High School Diploma
06.2016
Skills
- Customer Service
- Phone Etiquette
- Data Entry
- Office Organization
- Filing
- Cash Handling
- Upselling
- Communication
- Accounts Payable
- Fuel Inventory Reconciliation
- Payroll
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Childcare
- Team Member Training
- Work Prioritization
- Attention to Detail
- Multitasking and Organization
- Positive and Friendly
- Service Upselling
- Customer Data Confidentiality
- Transaction Processing
Timeline
Lead Customer Service Representative
Atlantic Aviation
03.2021 - 08.2024
Data Entry
Mennella Electric
03.2019 - 09.2020
Nanny
Childcare Provider
01.2018 - 03.2021
Teacher’s Assistant
Above All Daycare
09.2016 - 11.2017
Teacher’s Assistant
Kiddie Academy
06.2016 - 09.2016
Party Staff
Willis Hobbies
04.2012 - 05.2013
ITU University Online
Medical Coding & Billing from ICD 10 & 11
Long Island Nail, Skin And Hair Institute
Makeup Artistry Certification
Farmingdale High School
High School Diploma
Similar Profiles
MARTICE R. McKINNEYMARTICE R. McKINNEY
Aircraft Refueler/Line Service Technician at Atlantic AviationAircraft Refueler/Line Service Technician at Atlantic Aviation
Zachary DavidsonZachary Davidson
Line Service Supervisor at Atlantic AviationLine Service Supervisor at Atlantic Aviation
Christina GrantChristina Grant
Customer Service Representative at Atlantic AviationCustomer Service Representative at Atlantic Aviation