NADIIA TAMASH

Deepened customer relationships by actively listening and addressing specific needs.

• Provided timely follow-up on inquiries, delivering effective solutions for customer issues.
• Ensured responsive communication to maintain clarity and openness with clients.
• Upheld confidentiality of customer information, fostering trust and responsibility among clients.
• Adhered to Bancorp's code of conduct and policies while maintaining ethical standards.
• Identified customer needs during interactions and referred them to bankers for tailored consultations, enhancing customer satisfaction.

• Managed referral process to connect customers with appropriate bankers and partners, streamlining service delivery.
• Identified customer needs during interactions and referred customers to bankers and business partners for consultative conversations.
• Collaborated with the financial center manager to complete monthly cash counts efficiently.
• Maintain knowledge of the bank policies and financial center procedures and take responsibility for keeping up to date on any changes.
• Demonstrate sound judgment in decision making, abiding by established guidelines and procedures.

Assist in training newly hired Customer Service Representative

• Build and maintain a working knowledge of the Retail products and services offered
• Maintain a balancing record that is in line with policy. Find and correct outages and assist others as needed.
• Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes

Processed enterprise payments for international transactions. Documented foreign economic activity for compliance and reporting. Managed currency processes to ensure regulatory adherence. Online banking for business.

• Developed economic models to predict market behavior and assess impacts.
• Collaborated with cross-functional teams to integrate economic insights into business strategies.
• Collaborated with cross-functional teams to integrate economic insights into business strategies.
• Developed economic models to predict market behavior and assess impacts.
• Collaborated with cross-functional teams to integrate economic insights into business strategies.
• Collaborated with cross-functional teams to integrate economic insights into business strategies.

Engaged with VIP clients to identify needs and deliver tailored services. Opened accounts for individuals and legal entities, facilitating streamlined onboarding.

• Supervised daily operations and workflow management within the department.
• Developed and implemented training programs for new staff members.
• Coordinated communication between departments to enhance service delivery.

Served 200 VIP clients 24/7 in deposit products and card business, enhancing client satisfaction. Processed credit applications for card and mortgage limits, ensuring timely approvals. Supported 200 clients continuously, addressing their needs and inquiries. Maximum deposit portfolio amounted to 20 million dollars. Led the department to win multiple prizes for staff motivation in general banking competitions. Received certificates for achievements: 'Leader of the 2013', 'Miss Millionaire', and 'Sales Master 2012/2013'.

• Managed daily operations of the banking department and ensured compliance with regulations.
• Led team meetings to discuss performance, goals, and improvement strategies.
• Developed training programs for new staff to enhance service delivery standards.

Led sales team in developing strategic plans for market expansion.

• Analyzed market trends to identify new opportunities and improve sales strategies.
• Trained and mentored staff on effective sales techniques and customer engagement.
• Serviced corporate clients by managing credits, deposits, and current accounts.

Led sales team to achieve monthly revenue targets and enhance market presence.

• Developed and implemented strategic sales plans aligned with organizational goals.
• Trained and mentored new sales staff on best practices and product knowledge.
• Serviced corporate clients by managing credits, deposits, and current accounts to enhance client satisfaction and retention.