Jennifer Smith
Southport,NC - North Carolina
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Lead Customer Service Representative
Strings And Beyond
Southport, NC
11.2013 - Current
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Engaged clients via email, online chat, and over phone to answer questions and address complaints.
- Resolved concerns with products or services to help with retention and drive sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Entered orders into BigCommerce computer database system.
Education
None - Psychology
Ohio University
Athens, OHSkills
- Customer Correspondence
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Attention to Detail
- Customer Data Confidentiality
- Order and Refund Processing
- Customer Service
- Positive and Friendly
- Efficient and Detail-Oriented
- Customer Account Management
- Issue and Complaint Resolution
- Phone Answering
- Credit and Debt Card Processing
- Chargeback Research
- Billing Adjustments and Refunds
- Fraud Patterns
- Inbound and Outbound Calling
- Establishing and Maintaining Customer Relationships
- Answering Client Questions
- Data Entry and Maintenance
- Understanding Customer Needs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Lead Customer Service Representative
Strings And Beyond
11.2013 - Current
None - Psychology
Ohio University
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