Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Sharlissa Parker

Baton Rouge,LA

Summary

I am very driven. I enjoy working as a customer service rep, always looking for ways to better myself and love working with individuals that are willing to go above and beyond

Overview

6
6
years of professional experience

Work History

Lead Customer Service Representative

Circle K
07.2023 - Current
  • Managed a team of customer service representatives, consistently achieving performance targets and goals.
  • Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Established positive relationships with clients through regular follow-ups and personalized service offerings.
  • Responded to customer calls and emails to answer questions about products and services.
  • Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.

Customer Service Representative

HI Nabor Supermarket
01.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Customer Care Representative

OLOL
07.2019 - 09.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Analyzed customer feedback for process improvements to achieve long-term business objectives.
  • Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

Accounting - Accounting

Baton Rouge Community College
Baton Rouge, LA

Certified Nursing Assistant - Nursing Assistance

Camelot College
Baton Rouge, LA
03.1996

Diploma -

Capitol High School
Baton Rouge, LA
05.1993

Skills

  • Complaint Handling
  • Team Member Training
  • Work Prioritization
  • Call Management
  • Customer Complaint Resolution
  • Call center experience
  • Customer Support
  • Account Management
  • Customer Correspondence
  • Help Desk Support
  • Appointment Scheduling
  • Customer Account Management
  • Customer Service
  • Multitasking and Organization

Timeline

Lead Customer Service Representative

Circle K
07.2023 - Current

Customer Service Representative

HI Nabor Supermarket
01.2023 - Current

Customer Care Representative

OLOL
07.2019 - 09.2021

Accounting - Accounting

Baton Rouge Community College

Certified Nursing Assistant - Nursing Assistance

Camelot College

Diploma -

Capitol High School

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Sharlissa Parker